Agency Support Specialist at KCB Bank Kenya

The Position: 

The primary role of the Agency Support Specialists is to lead and coordinate the banks Agency and other emerging channels initiatives. The Specialists must demonstrate a strong understanding of and high regard for the Digital channels – Agency and other emerging channels – as a business delivery channel for the Bank's corporate and retail customers as well as for online merchant services. The position requires someone with experience and expertise in Agency, Mobile and internet based financial systems technologies as well as POS, MPOS, PDQ and USSD connectivity.

Key Responsibilities:

• Provide technical support for existing Agency, Mobile Banking, Internet Banking, Middleware Applications, and support implementation of related projects.
• Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
• Delivering business quality solutions by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Work closely with IT Security to ensure that the Agency System are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services
• Routine system administration and management
• Maintain up to date system and user documentation
• Ensure compliance of SLAs by system vendors
• Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance.
• Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits
• Develop subject matter expert knowledge of Mobile banking and other payment banking technologies

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in IT, Computer Science, or related field from a recognized university.
• Professional Certification in ITIL.
• 3 years’ experience in Technology, with at least 2 years’ experience in Digital Channels Administration, Linux Server Administration, and Oracle database Administration. And at least 1 year experience in IT Projects and Business Analysis