Spa Manager at AFEX

Job Summary: Refinery Grooming, a dedicated grooming lounge designed exclusively for men to offer a complete range of indulgent and luxurious solutions to suit all your grooming needs.

The Role of the Spa manager is crucial in setting and maintaining consistent standards, he/she will oversee all aspects of the spa operations and implement strategies to achieve performance targets, create successful team, ensure guest satisfaction, generate new guests/members, and increase revenues.

The Spa Manager must be able to provide a service that is responsible, continuous, spontaneous, personal and genuine.

Main Responsibilities

• To take full responsibility for strategic and profitable development of the spa
• Ensure high standards of cleanliness throughout the Spa and monitoring the maintenance of spa facilities and equipment, reporting deficiencies as they occur and follow-up.
• Effective management of all staff at all levels.
• Responsible for implementing core values.
• Motivating and developing the team, creating a stimulating and effective work climate
• Being a role model as an effective Spa leader by maintaining high levels of Lifestyle, health and sustainability.
• Taking full responsibility providing guidelines, direction and monitoring of the quality, development of all spa services, acting upon any operational opportunities.
• Provide and maintain a safe, hazard free environment for all staff and guests, promoting safety awareness at all times.
• Reviewing all suggestions and comments from staff and guests and make necessary adjustments.
• Keeping accurate and up-to-date records and statistics on the spa employees.
• Responsible for conveying inspiring goals and creating motivation within the team.
• Confident in handling guests’ complaints and comments ensuring they are dealt with in a professional manner, providing a solution and follow up.
• Responsible for responding properly in spa emergencies or safety situations.
• Ensure the spa’s operating procedures and policies manuals are implemented and updated as required

Qualifications

• Three- Five years spa management experience in an international standard spa
• Previous experience in a 5-star Hotel Spa
• Degree/Diploma in Spa and Recreation management or equivalent.
• Fluency in English both written and spoken