Spa Receptionist - 3 Positions at Summit Human Resource & Marketing Consultant

Job Location: Nairobi (Nairobi CBD, Westland & Parkland)

Salary Budget: Ksh 25,000

Age bracket: Matured 

Job Description

We are currently seeking a Spa Receptionist for one of our clients in the service industry. This role is ideal for a service-oriented professional with a background in service/hospitality who is passionate about wellness and customer experience.

Key Responsibilities:

1. Welcome and check in spa guests warmly and professionally.
2. Manage appointment scheduling and coordinate with spa therapists.
3. Handle phone, email, and in-person inquiries regarding services, pricing, and availability.
4. Maintain accurate records of bookings, payments, and client information.
5. Ensure the front desk area and reception lounge remain tidy and inviting.
6. Coordinate with other departments (housekeeping, maintenance) to support smooth spa operations.
7. Any other tasks assigned by supervisor / manager.

Requirements

1. Diploma in Front Office Operations, or a related field.
2. Prior experience in a front desk or customer service role is required.
3. Experience in service or spa environment is a strong advantage.
4. Proficient in English language (verbal & written).
5. Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
6. Must be flexible in terms of working hours.