Spa Therapist at Accor

Scope:                        

As a Spa Therapist,  you will play a key role in creating a relaxing and rejuvenating experience for our guests. You will provide a range of professional beauty and wellness treatments, including massage, facials, body treatments, and more. You will ensure all clients receive outstanding service and leave feeling refreshed and pampered.

What you will be doing:

• Deliver a variety of spa treatments including massages, facials, body treatments, and grooming services (e.g., waxing, manicures, pedicures).
• Ensure individualized guest service through acknowledging and responding to their needs and expectation.
• Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales.
• Follow SOP guidelines and regulations.
• Handle customer complaints and escalate to Spa & Recreation Manager.
• Control the stock and inventory for therapy products and spa consumables.
• Confidently recommend and up sell additional treatments to guests.  To try to rebook them wherever possible.
• Assists Spa Receptionist with Spa tours and guest inquiries when needed.
• Assists the Spa Management with marketing and promotions when needed.
• Assists with Stock care and control when needed.
• Responsible for the control of product usage.
• Responsible for the AM & PM Therapist checklist
• Is present at trainings and participate actively.

Qualifications

• Minimum 2-3 years’ previous experience as a Massage Therapist preferred in a 5* Hotel.
• Certification from an accredited school of Massage, Body and Beauty required
• Certification in Aesthetics desired
• Experience and certification in one of the Spa disciplines of therapy preferred
• Flexible to work during shifts, weekends and holidays
• Excellent communication, interpersonal and organizational skills
• Proactive in ensuring guest satisfaction
• Collaborative and able to build rapport with clients