Collector, Tele-Recoveries at Standard Chartered Bank Kenya

The Role Responsibilities

• Manages the day -to-day management of post charge off accounts by the effective implementation of recoveries strategy
• Reviews recovery processes to ensure cost effectiveness and also identifies risk and opportunities to streamline operations, improve service and minimise losses

Responsibilities

• Good negotiation and communication skills. 
• Understands market trends and can interpret impact on the CPBB portfolio 
• Full knowledge of Credit Risk- CPBB Products and those of the competitors 
• Good Computer skills with knowledge of the Credit MIS

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/ team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• Graduate with 2-year experience in Credit preferably Debt recovery.
• Good negotiation and communication skills.
• Understands market trends and can interpret impact on the RB portfolio
• Full knowledge of Retail Client Products and those of the competitors
• Good Computer skills with knowledge of the Credit MIS

Role Specific Competencies

• Good negotiation and communication skills.
• Understands market trends and can interpret impact on the RB portfolio
• Full knowledge of Retail Client Products and those of the competitors
• Good Computer skills with knowledge of the Credit MIS