Supervisor – Retail Retention & Operations at Old Mutual Kenya

Job Description

Reporting to the Underwriting Manager, Health, this role serves to provide clinical support aimed at maintaining a profitable and efficient retail health insurance portfolio.

The key tasks assigned to this role include:

• Continuously reinforcing and implementing experience-based underwriting discipline.
• Providing flexibility in offering tailor-made retail client solutions, with adequate pricing controls in place.
• Providing technical support to the retention and business development teams in pricing discussions and ensuring accurate quoting for SME schemes and retail policies.
• Reviewing performance by product on a quarterly basis to monitor trends.
• Ensuring that policy wordings remain full-proof, clear and free of subjectivity.
• Evaluating the quality of existing data sources to ensure accuracy, completeness, and consistency.
• Continuously researching on health trends that the business should look out for when accepting new policies.
• Recommending product adjustments necessary to match the changing clinical needs of the retail and SME clients to ensure that products remain competitive.
• Implementing feedback loops to continuously improve the efficiency of the enrolment and renewal process.
• Leveraging statistical analysis to identify patterns and trends within the data to provide insight to support decision making at various levels within the business.
• Performing scenario analysis to assess the impact of different factors on underwriting and claims decision-making.
• Proposing enhancements to the insurance products and services to improve the overall customer experience.
• Carrying out intermediary and scheme-based monthly reporting to flag the poorly performing entities and propose remedial actions for them.
• Conducting research and supporting development of business cases for new and revamped products from a clinical perspective.
• Recommend health interventions to the insured members based on observed claiming trends.
• Ensure that products remain up to date with clinical best-practice global health insurance trends.
• Training staff and supporting launch to market of new and revamped products.
• Providing clinical support to potential strategic business partnerships.

Qualifications

• University degree in an insurance, finance or health related field.
• Have a valid membership of the relevant professional entity eg Nursing council.
• At least 3 years’ experience in retail underwriting.
• Have clinical background – Nursing/Clinical Officer
• Experience in leading a team.
• Professional qualification in insurance or significant progress in attaining an insurance qualification.

Competencies

• Business Insight
• Communicates Effectively
• Decision Quality
• Directs Work
• Ensures Accountability
• Financial Acumen
• Instills Trust
• Manages Complexity