Supervisor – Workshop (Nairobi & Thika) at Tata International Limited [TIL]

Reference Number: OC/2020/010 WS Supervisor

Department: Aftersales – Workshop

Overall Job Purpose: Provide workshop oversight and technical supervision to the workmen. Record job allocations and R/ jobs.

The Job holder shall also be responsible for on-site repair (break-down) coordination in a timely manner in line with the company policies.

Reports To: Workshop Manager.

Reportees: Workshop Technicians.

Key Responsibilities:

• Managing client and team parameters to improve CSI.
• Daily weekly and monthly workshop technical reports to line manager
• Action plan for pending vehicles ( > 10 days) in the workshop
• Technical assistance for complex diagnosis to the workshop team.
• Reduce repeat concern by direct guidance and close supervision technicians to do the job assigned to them.
• Improve Team performance through effective reporting and communication.
• Technical training ( 1200 hours/Year ) for team
• Day to day workshop operations
• Maintain tools & equipment to improve work quality, hand tools audit ; instant tools replenishment ; PPE adherence in workshop
• Final Inspection of repairs before deliveries
• Achieve profitability as budgeted in the ABP FY.

Minimum Qualifications and Experience

• 6 years’ hands on experience in the workshop
• Bachelor’s Degree or Diploma in Auto Engineering or related field.
• Computer literacy is an added advantage

Desired Profile

• Client Relationship Management.
• Flexible
• Transparent
• Time Management
• Communication Skills