Supply Chain Accounts Manager - Shipping/ Logistics at Bridge Talent Management

Job Purpose

• Oversee the good execution of operations under his / her responsibility and provide processes efficiency to the Supply Chain BU.

Key Responsibilities

Maintain customer relationships

• Maintain day-to-day customer relationships in the framework of AGL contracts to its clients and rational matrices defined with customers.
• Proposes the hierarchy of all actions enabling to development of the commercial relationship with the customer (other activities, added value complementary…).
• Provide feedback to Management regarding Key Account issues for further support.

Control economic profitability of the operations within his perimeter

• Oversee the good execution of services
• Responsible for the P&L on the accounts under his / her perimeter to achieve a set budget.
• Consistently analyze productivity and efficiencies of warehouse resources.
• Propose actions for performance improvement in the services level to the client.

Manage the different operation teams

• Define the missions of co-workers of the team in order to ensure the best quality of service at best cost.
• Clearly define, agree upon, and communicate the objectives to the team(s), evaluate their performance, and identify their training needs.
• Coordinate operational teams (clients and other entities at AGL) in the framework of defined procedures.

Reporting and Meetings

• Develop and share KPIs to measure
• Lead or participate in meetings relating to his scope of work.
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager.

Operate and improve running operations

• Provide guidance on strategic decision-making and be responsible for implementing such decisions on a given site.
• Coordinate and ensure qualitative and quantitative controls of all operations are in place (reconciliations, stock counts…).
• Ensure that every step of the process functions effectively to avoid costly delays and lost sales opportunities.
• Address any irregularities and issues as they arise.
• Provide support to the sales and legal teams on all contractual and insurance matters.
• Ensure compliance with statutory & Company rules and regulations.
• Ensure adherence to health and safety standards, rules, government regulations, and company policies and procedures

Coach and develop a team

• Ensure overall governance on the discipline of the allocated site.
• Ensure that the teams master the necessary tools and processes.
• Perform the annual appraisal and provide regular feedback to the team.
• Manage the leave plan of the team to ensure services level and minimize leave liability risk.

Requirements

• 10 years experience in a Logistics / Supply Chain company, 5 years in a senior managerial role
• Master’s degree in supply chain management
• Accounting Knowledge.
• Problem solver
• Result oriented
• Decision making
• Anticipation
• Open mind
• Computer literacy