Support Assistant I (Night Shift Attendant) at icipe - International Centre of Insect Physiology and Ecology

Overall Purpose of the Job

Perform late night check-ins and check-outs, provide overnight assistance to resident guests, and support kitchen and restaurant service functions after hours.

Specific Duties

Responsibilities and essential job functions include but are not limited to the following:

• Perform late night check-ins and check-outs of expected arrivals and departures.
• Prepare and update guest bills over the guest length of stay.
• Input reservations into the reservations system with accurate data and perform the system night audit to update guest bills.
• Provide guests with up-to-date bills and receive payments either by cash, mpesa or credit card.
• Bank any cash payments received during the night shift.
• Provide any assistance that may be required during the night to resident guests and report any night incidences to the Guest Centre Manager.
• Set up the breakfast buffet station and brew early morning coffee.
• Operate the industrial dishwasher.
• Wash glassware and other implements by hand when necessary.
• Empty and clean all trash receptacles.
• Rotate dishes to reduce wear and tear on resources.
• Clean dish storage spaces
• May from time to time be called upon to support daytime food and beverage service.
• Record and report any reported or maintenance issues in the guest rooms in a timely fashion.
• Any other duties that may be assigned by the Guest Centre Manager.

Requirements/Qualifications

• O level certificate and certificate in relevant area.
• A minimum of one (1) year experience performing similar work.

Other Desirable Attributes

• Excellent communication skills.
• High level of integrity.
• Able to work long hours under extreme pressure.
• Problem solving skills.