Team Leader, Sales, Ad at Sidian Bank

JOB PURPOSE

The Job holder will be responsible for providing leadership to the Sales Representatives and will be responsible for the growth of the Retail & SME business volumes through the sales team effort.

KEY RESPONSIBILITIES

• Sales & Business Development 
• Customer experience and relationship management
• Personal Leadership & Development
• Team Leadership & Management
• Risk & Compliance

MAIN ACTIVITIES

Sales and Business Development:

• Leads a team of sales Representatives countrywide to execute new to bank customer marketing campaigns to promote the company’s products and increase brand awareness;
• Setting individual goals and quotas by working with each team member to set achievable goals, quotas, and key performance indicators (KPIs) that align with the bank’s objectives;
• Achieve the set sales targets: meet or exceed monthly, quarterly, and annual sales targets, and report on sales performance within the schedule timelines;
• Manage, organize, implement and co-ordinate sales activations and promotions effectively in liaison with all stakeholders; marketing and service teams for the successful outcome of business plans;
• Coach the sales representatives on sales techniques by working one-on-one with the team members to improve their selling skills, providing feedback and guidance on how to overcome common obstacles;
• Participating in sales calls with the branch and sales representatives to observe their techniques, provide real-time feedback, and help them close deals;
• Motivating the sales team to meet their targets, celebrate their successes, and help them bounce back from setbacks;
• Promoting collaboration by fostering an environment of teamwork and collaboration, encouraging the sales representatives to share knowledge, best practices, and resources;
• Tracking team metrics by monitoring and analyzing team performance metrics, identifying areas for improvement and implementing corrective actions.
• Identifying skill gaps by assessing the strengths and weaknesses of each team member, providing training and development opportunities to fill gaps and improve overall performance;
• Conduct regular training sessions to enhance team skills and product knowledge, ensuring compliance with industry regulations.

Product Development and Management:

• Analyze market trends and customer needs to identify new business opportunities and drive product innovation;
• Provide feedback to management on customer needs, market trends and competitor activity.

Customer Experience & Relationship Management:

• Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost;
• Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design;
• Link sales and service and embed customer service culture as the bedrock to grow the balance sheet;
• Collaborate with cross-functional teams to enhance product offerings and streamline operations.

Personal Leadership & Development:

• Manage self: Show drive and motivation, an ability to self-reflect and a commitment to learning;
• Communicate effectively communicate clearly, actively listen to others, and respond with understanding and respect;
• Commit to Customer Service: provide, customer-focused services in line with banking sector and organizational objectives – adherence to the bank customer service charter and ensure personal accountability so as to meet the laid down Service Level Agreements (SLA) and work within stipulated Turn Around Time (TAT);
• Work Collaboratively Collaborate with others and value their contribution;
• Deliver Results Achieve results through the efficient use of resources and a commitment to quality outcomes;
• Think and solve problems, analyze and consider the broader context to develop practical;
• Keeping abreast with staff communications, attending staff meetings – morning huddles and weekly progress meetings;
• Responsible for own career within the bank and preparing an annual Personal Development Plan (PDP) and ensuring its actualization;
• Adherence to the banks policies and procedures, dress code, code of conduct, HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment;
• Closure of identified deficiencies from concluded audits, correction within stipulated timelines, and ensure no repeat findings;
• Live the brand values as a Sidian Bank brand ambassador and always project the right image of the bank to both staff and customers.

Team Leadership & Management:

• With the support of the HR Business Partner, the Line Manager has the ultimate responsibility for the Human Resource Management of the team and consults with HR on clarity and interpretation of the HR policy;
• Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes and contributes to the ability of staff to meet performance objectives by providing day to day supervision, training and support and leading performance processes in accordance with Sidian policies and procedures;
• Responsible for assigning tasks to staff, scheduling and monitoring work and reviewing results for timeliness, accuracy and quality.
• Contributes to the flow of staff communications, by leading regular staff meetings – morning huddles and weekly progress meetings.
• Encourages staff to participate in internal and external training and development opportunities as these arise and in accordance with individualized development plans;
• Responsible for the presentation and service standards of retail staff to ensure a professional image is maintained with all clients;
• Ensures adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment;
• Closure of identified deficiencies from concluded audits, correction within stipulated timelines, and ensure no repeat findings;
• Ensure there is proper succession planning by maintaining an effective leave program and an in-house training schedule for ease of relief due to leave or sickness;
• Ensure the set number of learning/training hours are achieved for self and direct reports, through E-learning and Internal training activities;
• Periodic trainings to enhance bank operational skills Level: Identify training needs and ensure these are met for all staff as appropriate

Risk & Compliance

• Ensure that Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing compliance culture is promoted within areas of operations.

DECISION MAKING AUTHORITY

• Drive new product development together with the relevant departments to completion.
• Oversee unit prospect qualification, customer calls/negotiation, solution presentations and solution-based proposals and implementation to ensure quality.

ACADEMIC BACKGROUND

• Bachelor’s degree in a Business-related field.

WORK EXPERIENCE

• A minimum of ten (8) years’ experience in banking with at least five (4) years in a Sales role and at least two (2) years in a sales leadership role;

SKILLS & COMPETENCIES

• In-depth product knowledgee of the banking products, services and solutions.
• Proficient in advanced sales techniques, such as negotiation, objection handling, and closing deals.
• Effective time management and organization are crucial to balancing individual contributor and leadership responsibilities.
• Excellent communicator, able to articulate goals, provide feedback, and coach team members.
• Able to coach team members to improve their performance and reach their goals.

PROFESSIONAL CERTIFICATION

• Diploma in Banking – AKIB is an added advantage.