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  • Posted: Feb 28, 2020
    Deadline: Mar 6, 2020
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    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
    Read more about this company

     

    Team Leader, Service Provider Management General Insurance, Kenya

    Introduction

    Reporting to the Claims Manager, the job holder will ensure that service providers, both internal and external are managed in a professional manner thereby meeting the customer expectations and the Company's Corporate Objectives.

    Minimum Requirements

    • Degree
    • Diploma in Insurance
    • Basic computer skills
    • Negotiation skills
    • Good Communication and Interpersonal skills
    • Customer service skills
    • 4 years working experience in the insurance industry

    Job Specification

    • Monitor the performance of service providers for effective service delivery
    • Explore the better alternative ways of dealing with a claim so as to minimize claim expenses and costs where service providers are involved
    • Maintain effective business relationships by constantly interacting with service providers so as to ensure customers have a pleasant experience
    • Prepare management reports for the department to advice on the status and show the performance of the service providers at any one time
    • Provide feedback to claims on trends picked up during assessing and quality control audits. (Reporting on emerging Risks)
    • Effectively manage and control the quality of claims data
    • Effectively manage and control payments and releases
    • Adherence to SLA and Best Practices - Motor
    • Supervise, train, mentor and coach staff within the unit to ensure they remain motivated
    • Respond to customers queries and complaints and adhere to turn around times to resolve

    Method of Application

    Interested and qualified? Go to Old Mutual Kenya on to apply

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