Career Opportunities at Old Mutual Group

Introduction

Reporting to the Claims Manager, the job holder will ensure that service providers, both internal and external are managed in a professional manner thereby meeting the customer expectations and the Company's Corporate Objectives.

Minimum Requirements

• Degree
• Diploma in Insurance
• Basic computer skills
• Negotiation skills
• Good Communication and Interpersonal skills
• Customer service skills
• 4 years working experience in the insurance industry

Job Specification

• Monitor the performance of service providers for effective service delivery
• Explore the better alternative ways of dealing with a claim so as to minimize claim expenses and costs where service providers are involved
• Maintain effective business relationships by constantly interacting with service providers so as to ensure customers have a pleasant experience
• Prepare management reports for the department to advice on the status and show the performance of the service providers at any one time
• Provide feedback to claims on trends picked up during assessing and quality control audits. (Reporting on emerging Risks)
• Effectively manage and control the quality of claims data
• Effectively manage and control payments and releases
• Adherence to SLA and Best Practices - Motor
• Supervise, train, mentor and coach staff within the unit to ensure they remain motivated
• Respond to customers queries and complaints and adhere to turn around times to resolve

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Introduction

Reporting to the Senior Legal Officer, the job holder will support the legal team in delivery of its recovery related mandates.

Minimum Requirements

• Bachelor’s degree in Law- preferably someone who has finished from the Kenya School of Law or
• Any degree with progression in Insurance Papers
• Computer literacy
• Good communication skills (written & oral)
• IT proficient
• Good assessment and analytical skills
• Ability to interact at all levels
• Report writing and presentation skills
• Strong intellect and vision

Job Specification

 Key outputs

• Constantly monitor the recovery data.
• Monitor and preventing recovery matters from running time barred
• Issuing tracing instructions to investigators
• Issuing recovery instructions to our advocates in the panel
• Engaging other insurers in settling recovery matter on either swap or knock for knock
• Updating the recovery tracker and tracking pending recovery suits in court

Key tasks and responsibilities

• Constant updating and keeping of the recovery data
• Issuing instructions to advocates in our panel for matters relating to recovery.
• Monitoring the attendance of our own witnesses in court in recovery matters
• Notifying our witnesses of hearing dates.
• Engaging other insurers in negotiating recovery matters
• Keeping constant communication with our own advocates on judgment delivery date.
• Attending court proceedings on behalf of the company in recovery suits
• Calling up for recovery files from the company registry.
• Monitor incoming and outgoing mails in relation to recovery matters
• Updating the recovery tracker and tracking pending recovery suits in court
• Issuing tracing instructions to tracers