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  • Posted: Mar 23, 2023
    Deadline: Mar 31, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are a branded food services business operating franchised, master license and Company-owned restaurants.
    Read more about this company


    Team Member-FOH

    Job Summary

    The FOH Team Member will be the main point of contact for walk-in customers, responsible for providing excellent customer service while promoting and upselling our products. The successful candidate will be friendly, polite, and always focused on providing a positive customer experience.


    •   Greet customers with a smile and take the customer’s order, thank, and invite them back when they are leaving.·     
    • Provide menu options to the customer while upselling.
    • Processing both online and cash orders correctly into the system, issue receipts and ensure correct Change is given to the customer.
    • Answer customer queries about the menu.
    • Clear the table after customer is done eating.
    • Ensure that customers are given the correct order and in a timely manner.
    • Adhere to the companies’ uniform & customer service policy.
    • Be always friendly and polite to customers by providing positive customer experience.
    • Making sure the FOH is always neat & clean.
    • Keeping the counter and front equipment clean.
    • Keeping the display fridge clean and always filled according to the brands planogram.
    • Ensuring take away and online orders are correctly packed with all necessary condiments and dispatched to the rightful customers.
    • Maintain confidentiality regarding recipes, Sales, and any financial policies and not to discuss them with non-company associates.
    • Performing stock issues and audits during opening, ongoing and at closing of every shift.

    Skills and attributes

    • knowledge of planning and forecasting
    • effective communications skills and interpersonal skills
    • excellent customer service skills
    • computer literacy
    • problem solver
    • planning and organizing
    • teamwork
    • ability to work under pressure with accuracy

    Education and experience

    • Diploma/certificate in a hospitality and tourism management/food production
    • 1-year minimum professional experience as a cashier/FOH team member in a quick service restaurants.

    Method of Application

    Send you application and answers to below questions to in one pdf document quoting Restaurant manager adv 23032023, Team member FOH adv 23032023 as the subject line.

    • How do you manage and motivate a team to meet sales targets for every shift, month and year?
    • Can you tell us about a time when you had to deal with a staffing issue, such as a team member calling in sick or not showing up for their shift?
    • Can you walk me through your experience in managing different types of budgets budgets and financial reports for a quick-service restaurant?
    • Can you provide an example of a successful local store marketing campaign that you implemented in your previous/current role? What steps did you take to develop and execute the campaign, and what were the results?

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