World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.
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Serve as the technical owner and subject matter expert for Microsoft 365 platforms, with a focus on performance, integration, and user experience.
Lead the configuration, deployment, and optimization of services across Exchange Online, SharePoint, OneDrive, Teams, Power Platform, and related compliance/security tools.
Collaborate with architecture, cybersecurity, and infrastructure teams to ensure secure, compliant, and resilient service delivery.
Provide technical guidance and documentation to support platform standardization and governance in collaboration with the cybersecurity team.
Partner with Application Support and TBM teams to drive adoption, training, and effective use of productivity tools.
Support service integration across M365, Box, and other platforms within the digital workplace ecosystem.
Provide third-level support and act as escalation point for complex issues and service interruptions.
Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning.
Provide mentoring to junior engineers and regional IT staff, ensuring consistent capabilities across the organization.
Key Skills and Competencies:
Deep expertise in Microsoft 365 platform administration and configuration (Exchange Online, SharePoint, Teams, Power Platform).
Experience with Microsoft Purview, Intune, conditional access, and data loss prevention (DLP) policies is desirable.
Strong scripting and automation experience (PowerShell, Power Automate, etc.).
Solid understanding of M365 licensing models, tenant architecture, and service dependencies.
Familiarity with hybrid identity management (Azure AD, Entra ID) and device integration.
Security-first mindset with awareness of platform compliance and user access controls.
Proven ability to document standards and procedures and collaborate across cybersecurity and support teams.
Agile foundation knowledge and ability to lead and contribute within Agile delivery frameworks.
Experience supporting regional or field-based teams with varied connectivity requirements.
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