Technical Sales Support (Stone paving) at Orchid HR Outsourcing

Key Responsibilities

• Actively pursue, convert, and close projects in line with established sales targets.
• Provide detailed product information to customers ensuring they understand the features and benefits of our products.
• Negotiate product pricing and terms with potential customers, ensuring all agreements align with the company’s pricing policies and product offerings.
• Prepare accurate and detailed quotations for clients based on their technical requirements and project specifications.
• Regularly follow up with customers on generated quotations to ensure timely closure and resolve any questions or concerns.
• Collaborate with the finance team to confirm client payments and provide invoicing support as needed.
• Work with the dispatch team to ensure the timely and accurate delivery of goods to customers, ensuring satisfaction.
• Conduct regular field visits in the assigned region to identify new business opportunities and expand the customer base.
• Make after-sales calls to assess client satisfaction with products and services
• Provide technical support when necessary.
• Develop and maintain strong, long-lasting business relationships with clients in the assigned region, ensuring a steady pipeline of business.
• Address and resolve customer complaints quickly and efficiently, ensuring overall customer satisfaction.
• Conduct market intelligence activities to gather insights on competitors, helping guide management decisions on product offerings and sales strategies.
• Prepare and submit daily sales reports and weekly pipeline updates in a timely and organized manner.
• Perform any other duties or responsibilities as assigned by the supervisor to support team success.

Qualifications/ Requirements

• Bachelor’s degree in Business Administration, Marketing, Construction Management, or related field.
• 3 years’ experience in building and construction industry and/or FMCG environment.
• Strong negotiation, communication, and interpersonal skills, with the ability to explain complex technical products in a clear and compelling way.
• Solid understanding of technical products and services, particularly in construction or related industries.
• Excellent communication and negotiation skills.
• High attention to detail and accuracy.
• Proficiency in Microsoft Excel and accounting software (e.g., SAP, QuickBooks, or ERP systems).
• Ability to work under pressure and meet deadlines.
• Ability to work collaboratively with cross-functional teams such as finance, dispatch, and management.