Technician - Computing and Informatics Department at Siaya National Polytechnic

Requirements for Appointment
For appointment to this position, a candidate must have: -

• Diploma in Information Communication Technology, Information Technology from a recognized Institution.
• One who is reliable and of high integrity.

Duties and Responsibilities:

• Running diagnostic programs and tests to identify the root cause of hardware or software failures.
• Fixing or replacing faulty physical components like RAM, hard drives, motherboards, and power supplies.
• Resolving application errors, system crashes and operating system glitches.
• Retrieving lost or corrupted data in the event of system failures.
• Troubleshooting local area networks (LAN), wireless (Wi-Fi) connections, and router/switch configurations.
• Installing and managing antivirus software, firewalls, and security patches to protect systems from malware and unauthorized access.
• Setting up user accounts, emails and access permissions.
• Keeping accurate records of repairs, software licenses, and hardware inventory and equipment in the department.
• Educating end-users on how to properly use new hardware, software, and basic security practices.