Technology Product Manager at Living Goods

This role is responsible for overall lifecycle management of the selected solution throughout the product development cycle. She/he will work collaboratively the Partnership Team to understand requirements to develop the product roadmap, project-manage the product/solution and lastly, oversee support services to ensure client’s needs are met. The role reports directly to the Chief Technology Officer and will be embedded within the tech team. She/he should have expertise in product maintenance, project support and change management.

ROLES AND RESPONSIBILITIES

• Define the product strategy, manage the product roadmap, future direction and prioritize the backlog to drive incremental change and delivery on key business objectives aligned with expectations of various partners
• Develop detailed product plans and release schedules, and keep key milestones on track
• Project-manage the product development cycle and continuous partner engagement
• Lead the internal and collaborate with external agency teams on the feature development and interface enhancements of deliverables (wireframes, visual designs, etc.)
• Secure the necessary product approvals with the required stakeholders
• Collaborate closely with clients, strategic partners, engineering teams, additional product teams, and other cross functional stakeholders to ensure flawless delivery
• Lead the delivery of the product to external clients
• Lead the continuous maintenance of the product/solution by closely working with partnership team
• Provide post-delivery services to ensure client’s needs are met in line with initial or changing requirements.
• Liaise with internal Software Engineering teams to ensure Service Level Agreements are established.
• Lead the measuring of client satisfaction, reporting and following up action plans
• Develop detailed technical and non-technical requirements for engineers
• Measure product performance and gather key insights to inform future enhancements
• Provide status updates to key leadership stakeholders, partners and clients on product development
• Assess market trends, competitive landscapes, emerging technology and potential strategic partners that can unlock opportunities to deepen our technology 
• Stay closely connected to stakeholder insights/needs/pain points to influence future product roadmaps
• Ensure that user experience, features, and workflows within the platform deliver the expected business requirements
• Develop user journeys and experiences that will delight customers

SKILLS & COMPETENCIES

• 5-8+ years of experience working in a client-facing product development role with a proven track record of managing projects from concept to delivery
• Understanding of working within digital health and m-health technology space
• Experience collaborating closely with engineering teams and/or third-party technology partners with the ability to serve as the connective tissue between stakeholders and clients, internal heath and operational teams, and the engineering team doing the development
• Fluency navigating technical discussions with the ability to translate client needs into business requirements
• Creative thinker with exceptional problem-solving skills
• Strong curiosity with a love of learning and exploring new technologies with potential for innovation
• Enthusiasm and passion for digital health and technology for development

MINIMUM QUALIFICATIONS

• A Master’s or bachelor’s degree in Information and Communication Technology, Computer Science, Engineering from a recognized university/institution
• Product development, innovations, design and QA certifications an added advantage. 

COMPENSATION

A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity.  The opportunity to be your best while making lives better for those in need