Tele Sales Supervisor at Janta Kenya

Job Description

• We are looking to for an experienced Tele sales supervisor to lead a growing Tele sales team. As a Tele sales supervisor, you will be responsible for setting weekly and monthly sales targets, training new Tele sales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints.

Key Responsibilities

• Meeting with sales managers to discuss tele sales strategies.
• Training junior tele sales staff.
• Writing sales scripts and customer answer sheets.
• Implementing sales strategies.
• Managing the telesales team and assisting junior staff.
• Monitoring the performance of the sales team.
• Setting weekly and monthly sales targets.
• Maintaining customer relationships.
• Handling escalated customer complaints.
• Compiling and presenting sales reports.

Skill & Experience

• Bachelor’s degree in marketing, business management, communications or similar field.
• Previous experience working as a tele sales manager.
• Experience in tele sales preferred.
• Strong managerial and sales skills.
• Ability to multitask.
• Good verbal and written communication skills.
• Ability to work well under pressure.
• Ability to write and present reports.
• Strong organizational skills.