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  • Posted: Sep 30, 2022
    Deadline: Oct 3, 2022
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    Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and n...
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    Telesales Associate

    Responsibilities

    • Contact potential or existing customers to inform them about a product or service.
    • Answer questions about products or the company
    • Ask questions to understand customer requirements and close sales
    • Direct prospects to the field sales team when needed
    • Enter and update customer information in the database
    • Take and process orders in an accurate manner
    • Handle grievances to preserve the company’s reputation
    • Go the “extra mile” to meet sales quota and facilitate future sales
    • Keep records of calls and sales and note useful information

    Requirements and skills

    • Proven experience as telesales representative or other sales/customer service role is an added advantage
    • Fresh graduates highly encouraged to apply.
    • Ability to learn about products and services and describe/explain them to prospects
    • Excellent knowledge of English
    • Excellent communication and interpersonal skills
    • Cool-tempered and able to handle rejection
    • Outstanding negotiation skills with the ability to resolve issues and address complaints
    • Diploma or certificate; BSc/BA will be a plus

    Method of Application

    Send your application to vacancies@jantakenya.com

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