Telesales Executives at African Resort International

Location: Westlands, Kenya

Our Client is a leading real estate company based in Westlands that deals with selling of property. They seek to hire an experienced Telesales agents who will be tasked to contact clients through calls and to market the product through calls.

Responsibilities:

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirement:

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school certificate, diploma in sales or any marketing skills will be a plus.