Telesales Executives at Watu Credit Limited

Job Purpose:

Promote Watu Shule products, conduct market research and leverage customer feedback with an aim to increase sales and revenues.

Key responsibilities:

• Deliver value proposition to potential customers, through scripts, on Watu Shule’s driving services.
• Follow through on leads for potential sales and ensure conversion by explaining driving school services and prices.
• Meet or exceed projected sales quotas and collaboratively work with team members on the call floor to meet sales and performance goals.
• Maintain detailed records of inbound and outbound correspondence as well as follow-up information and outcomes.
• Accurately document the customer's personal information including name, National ID, and phone number.
• Cold call potential customers and ask pertinent questions to understand the customer's needs/requirements to assist in sales conversions.
• Maintaining accurate records of leads converted to sales.
• Ensure follow-ups are done to actualize future registrations and subsequent sales.  

Key Competencies, skills, and attributes:

• Highly adaptable and resilient
• Time Management
• Excellent communication and presentation skills
• Skilled in negotiation and dealing with complaints
• Attention to detail
• Solid product knowledge

Minimum Requirements:

• Degree/Diploma in sales and marketing or a business-related field
• At least Three (3) years’ experience as telesales executive or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs and phone systems