Teller (Suswa Branch) at K-Unity

Summary

Reporting to the Branch Manager the job holder is responsible for providing exceptional Customer service including efficient and accurate transaction processing.

Duties and Responsibilities

• Receive cash/cheques for deposit, verify amounts and check accuracy of deposit slips.
• Examine cheques endorsement and to verify other information i.e. dates, bank names, identify people receiving payment and authenticity of the documents.
• Maintains adequate cash within insurance limit in their tills.
• Maintain a level of confidentiality with all information obtained.
• Sending and receiving funds through international money transfer systems, m-pesa, point of sale (pos) western union and money gram.
• Posting microfinance group contributions
• Paying customers using payment vouchers
• Marketing and cross selling of Sacco product and services.
• Liaises with superiors to detect and report all suspicious cases of fraud and forgeries.
• Represent the SACCO in a manner that maintains and expands positive relations with all customers, potential customers and co – workers.
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at teller point.
• Enter customers’ transaction into the computer to record transactions and issue computer generated receipts, refunds.
• Count currencies and cheques received by hand or using the counting machine in order to prepare them for deposits/withdrawal or return to Branch Manager
• Balance currency/cheques in cashier till at the end of the day and prepare tellers cash certificate of the day.
• Any other duties that may be assigned by Management.

Key Qualifications:

• Bachelor’s degree in a business-related field
• CPA 1
• Must be computer literate
• Strong interpersonal skills with excellent communication and presentation skills
• Ability to focus and execute on defined projects, with the potential to grow the business
• A person of integrity, team player and have effective communication skills.