Territory Retention Executive at d.light

Job Location: Countrywide

Reporting to:Territory Retention Manager

Position Description

The  jobholder  will  be  responsible  for  contacting  clients  and  collecting  outstanding  payments  with  the aim of reducing the delinquency numbers for the business.

R&Rs

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Take actions to encourage timely debt payments
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

KPIs

• Ensure collections are in line with set targets.
• High Collection Effectiveness Index
• High Collection Percentage

Desired Skills and Experience

• High school diploma or degree in a related field.
• Proven experienceas a Collection Specialist or similar role will be an added advantage
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection
• Demonstrate good customer service skills while dealing with customers.
• Strong written, verbal, active listening and phone communication skills.
• Patience and ability to manage stress
• Comfortable working with targets
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• Strong problem-solving skills.
• Passion for social enterprise, development of people and environment benefits.