Trade Operations Assistant at Citi

Responsibilities:

• Execution of trade products transactions within the established controls and standards,
• Implementation of policies, processes and products affecting trade.
• Act as a point of contact for Trade Customers to facilitate resolution of trade queries
• Acts as a focal-point for all service-level initiatives
• Monitors Trade Ops performance against our service level agreements
• Provide advice and where required training to customers on various queries and deficiencies noted.
• Provide feedback to the business and product development on customer behavior and opportunities
• Serve as a subject matter expert for User Acceptance Training (UAT) and training initiatives; train new team members and lower level personnel
• Participate in compliance related activities to minimize losses
• Assist with cash & trade operational project needs
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Demonstrated experience in Trade Operations and Transaction services
• Proficiency with Microsoft Office tools and data entry skills

Education:

• University graduate with minimum upper second honors (or equivalent)

Skills and Knowledge:

• University Degree
• Technical competence with MS office applications.
• Attention to detail
• Ability to prioritize
• Ability to handle pressure.
• Speed and accuracy.
• Familiarity with the processing systems
• Good customer service