Training Coordinator at Kempinski Hotels

Training Coordinator

The overall scope of a Hotel Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the orgainisation thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner. The overall scope of a Hotel Training Coordinator is to support the Training Manager to deliver the above mission statement while preparing and developing themselves for a future training leadership or operational role.

Key Responsibilities:

• Support the Training Manager in ensuring that employees receive both Kempinski and locally required training.
• Ensure the hotel implements the 70-20-10 training strategy and ensures that the hotel achieves the company key performance indicators for training engagement. 
• Achieve Kempinski training engagement rate.
• Ensure the hotel utilises all Kempinski Training tools including F! & E! Training programmes, Leadership Development Programme and all On-Line learning opportunities.
• Kempinski Experience Assessment meets or exceeds the company benchmark.
• Enhance Employee Engagement rate. 
• Enhance hotel Customer Satisfaction Survey results.
• Ensure employee relationship and recognition programme(s) are in place.
• Support the Training Manager in ensuring that Kempinski training policies and procedures are fully implemented and complied with.
• Ensure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages.
• Support the Training Manager in establishing a training network according to Kempinski standard. 
• Support the Training Manager in ensuring that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures.
• Implement training marketing strategy as defined by the Training Manager.
• Support Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.
• Identify potential training talent and propose & foster Master Trainer candidates.
• Support the Training Manager in ensuring that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report.
• Lead by example and promote Kempinski’s core values.
• Support the completion of the Training Self Audit (using the Kempinski Training Peer & Self Audit Tool).
• Promote and implement Kempinski Corporate Training policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

Desired Skills and Qualifications:

• Degree in Human Resources or a Business Related field.
• Minimum of two years experience in a similar role.
• English – excellent oral and written skills
• Excellent Supervisory/Management skills
• Good Communication skills
• Knowledge of hotel operations & Computer systems is an added advantage.