Training Unit Program Assistant at Church World Service

Primary Purpose:

The Training Unit Program Assistant is responsible for providing support to Staff Trainers in completing administrative tasks necessary for successful training preparation, execution, conclusion and follow up. Tasks include: sending training invitations, identifying training venues, tracking training completion and attendance, keeping accurate training records, sending pre and post training surveys, and assisting with post-training clean-up activities.

 Essential Duties:

• Works closely with Staff Trainers to schedule training events and ensures invites are shared as necessary.
• Updates Training Calendar.
• Maintains records of completed trainings and tracks training attendance.
• Works closely with Staff Trainers to maintain updated eligibility lists for all the trainings, and follows up with staff on training completion as needed. 
• Supports the unit's quality assurance activities such as certificate verification. 
• Conducts analysis of course data and generates course reports such as: number of participants, duration of course uptake, lessons drawn from analysis, and recommendations for the way forward.
• Reaches out to training participants to generate after-course case studies to determine if participants have been able to apply learning to their work.
• Works with e-Learning Management System and makes recommendations of how the user experience and interface can be improved based on data and evidence. 
• Assists Staff Trainers with training wrap-up and closure in reporting and archiving training content.
• Assists with troubleshooting technical difficulties during training sessions.
• Assists in preparing supplies for training sessions. 
• Any other duties as assigned by management. 

 Qualifications:

 Experience:

• Five (5) years of paid work experience is required
• One (1) year experience in organizing and supporting training activities is preferred.

 Skills:

• Excellent interpersonal skills
• Strong organizational skills and attention to detail
• Proficiency in MS Office (Excel, PowerPoint, Word, Outlook)
• Experience with an e-Learning Management System preferred. 

 Education & Certifications:

• High school diploma; or equivalent with five (5) years of paid work experience is required.
• Bachelor’s degree preferred.

 Abilities:

• Manage large and diverse workload under pressure with competing priorities;
• Maintain the integrity of official records;
• Analyse and solve complex problems and make sound decisions;
• Work with minimal supervision;
• Maintain a high performance standard with attention to detail;
• Work independently and contribute to overall operations of RSC Africa;
• Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.