Universal Banker/SME Banker at Absa Bank Limited

The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Bancassurance strategy in Commercial Banking.

Responsible to Business Development Manager- BB and CIB with corporate sales, general client management, renewals management, premium collection and stakeholder engagement.

Role will involve enhancing Insurance business development through effective renewals management, ensuring all new business is written via ABIAL and insurance cross sales from CIB clients

To implement sales plans/actions/ promotions and identify sales opportunities
To ensure compliance objectives are adhered to 

 

Job Description

 

 

1. Business Development: 70%:
   1. Responsible for the achievement of the Commercial Banking revenue targets
   2. Support the Commercial Banking teams to ensure that insurance business is done on time, and through the ABIAL
   3. Support the Commercial banking team and RMs to ensure that NTB insurance requirements are sourced and placed with the approved underwriters, underwriter through the ABIAL
   4. Support and work with Trade Finance team to ensure that all Letters of Credit customers are provided with marine cover through ABIAL and the same is embedded in the process
   5. Joint customer visits with RMs to understand insurance needs and tailor customer led
   6. Attend Commercial Banking sales connect sessions to report on insurance Pipelines and uptake progress and enlist support, plus get insights on opportunities available.
   7. Ensure Weekly dashboard, monthly and quarterly performance tracking is shared with all stakeholders
   8. Have Sales activations and customer sensitization(quarterly) in partnership with partners to increase uptake and leverage on Bank customers activities to position the same
   9. Servicing Commercial Banking customers and ensuring the TATs with customers are adhered to
   10. Monitoring and evaluation business strategies set
   11. Obtain Approval of all sales related expenses
   12. Dashboard management with relevant MI teams to confirm accuracy of management reports on sales activities
   13. Quarterly business review meetings with Insurance partners to discuss business activities
   14. Identifying cross and up sale opportunities and track performance
   15. Work with the Business Development manager -BB and CIB to ensure strategy deliverables are properly documented and monitored.
   16. Responsible for call reports on customer visits.
   17. Ensure all documentation is correctly completed, collected and submitted as per procedure manuals and SLA’s
   18. Work with partners to ensure Commercial Banking customers receive bespoke solutions and service
2.  Rigor/compliance: 5%:
   1. Ensure all regulatory requirements are met by ensuring compliance to the insurance act and SLA’s
   2. Ensures review and escalation if required, of Sales administrative issues.
   3. Responsible for compliance with business procedure manuals
   4. Ensuring all claims are reported, tracked and resolved as per SLA by COE
   5. Ensure compliance with Snap checks process and internal audit
3. People management:15%:
   1. Managing relationships with Commercial Banking colleagues to drive business
   2. Dealing with outlets, operations center to ensure full understanding of the insurance process & procedures
   3. Motivation of relationship managers through agreed programs
   4. Ensure the team is achieving the desired
4.  Premium collection and policy administration;10%:
   1. Ensure all premium is collected from all sales as per laid down procedures in accordance with the insurance Act and SLA’s with partner insurers
   2. Provide management reports on premium collection status of all sales done on a weekly basis
   3. Manage all aspects of premium refunds raised by sales teams
   4. Ensure all premium is receipted as received with partner insurer in liaison with Head office- Bancassurance teams 

Technical skills / Competencies

1. Excellent business development skills and insurance product knowledge
2. A learning mind-set to rapidly assimilate complex business issues and quickly solve problems in a structured manner or pre-empting issues that may arise where there is limited precedence
3. Effective negotiating skills to secure both internal and external support and deal with external service providers
4. Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
5. Quality, high standards and controls
6. Passionate Drive for results
7. Service Excellence
8. Planning and Organizing
9. Good understanding of insurance processes
10. Accuracy and attention to detail
11. Problem Solving skill
12. Time Management
13. Communication skill
14. Important relationships will include Head of ABIAL, Business development Manager, ABIAL team, customer channels teams, enabling functions, insurance companies and other business partners that include external intermediaries

Knowledge, Expertise and Experience & Qualifications

Essential

1. A Business-related Degree from a recognized university.
2. COP qualification, Diploma in Insurance, LOMA or progress in ACII qualification
3. Exposure to Corporate business and strong relationship management skills
4. Knowledge of insurance business (claims management & underwriting), products and processes.
5. Presentation skills and expertise in proposals presentation experience
6. Exposure to governance, control and risk management
7. Proven ability to effectively work across teams

 
Preferred

Insurance Broker/ Sales experience in dealing with Corporate insurances and relationships

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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