Value-Added Services Engineer at Comviva

Position Requirements

• Service Management: Responsible for managing Operations for MS VAS and to provide 2nd level support –24x7x365 
• Platform Administration: To pro-actively monitor, manage and optimize resource/capacity utilization. Would also be in charge of performance monitoring and Statistical Reporting.
• Revenue Assurance: To ensure compliance to data security standards and revenue assurance.
• Incident management: managing and addressing incidents within SLA.
• Availability Management: To monitor and manage Systems to ensure end to end service availability as per platform KPI. 
• Supplier Management: To provide trouble ticket escalation to relevant suppliers.
• Reporting: To provide Technical, Performance and Statistical Reporting of the above support systems. 
• Standby: To ensure team schedule for after hour’s standby for Value Added Services and AM Division.

Role & Responsibilities

• Analyze, enhance and manage day to day operations of VAS platforms such as Messaging, Roaming, Data and Voice applications 
• Resolve application problems within agreed SLA’s and coordinates users’ requirements
• Actualize policies and procedures guiding the VAS applications to ensure that integrity of applications are not compromised; and maintain optimum security of all data in the platform for business continuity and contingency planning purpose
• Work closely with the vendors during projects implementation and ensure business requirements are properly implemented
• Develop and maintain documentation for supported infrastructure.
• Supervise and ensure knowledge improvement of L1 resource
• Manage Client communication with Technical, Business and Sr. Mgmt. at Operator 
• Responsible to deliver all Contractual scope and meeting KPIs/SLAs with no penalty 
• Responsible for adhering to all Processes related to Operations
• Perform periodic Governance reviews with client and KPI/SLA sign offs with them 
• Co-ordinates with various internal stakeholders for all Comviva deliveries
• Manage Local Operations teams & Review customer feedback with team 

Competences

Qualification

• Holding a bachelor degree/ Master Degree in Tech preferable BE/BSC/B-Tech.