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  • Posted: Oct 31, 2025
    Deadline: Nov 7, 2025
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  • I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
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    Virtual Relationship Manager

    Job Purpose:

    • The incumbent is responsible in establishing and maintaining a professional relationship with all stakeholders (Client, Bank personnel, product providers and Support staff) via virtual channels.

    Key Responsibilities:

    • Driving client product holding through effective over the telephone sales on existing customer base by achieving monthly sales targets on accounts, loans, cards and insurance as agreed with I&M Bank and to be communicated by line manager.
    • Driving positive Net Promoter Score in management of portfolio customers.
    • Collecting & submitting required and complete customer documentations for purposes of customer identification and processing.
    • Providing all necessary declarations and disclosures to customers being onboarded in line with I&M Bank’s policies and procedures and Central Bank of Kenya Prudential guidelines.

    Academic Qualifications & Experience Required:

    • A bachelor's degree in a business-related field.
    • 3-5 years of experience in similar role.

    Knowledge & Skills:

    • Negotiation Skills.
    • Interpersonal Skills.
    • People Management Skills.
    • Effective relationship building skills.
    • Sales skills.

    Competencies:

    • Achieving personal work goals and objectives.
    • Coping with pressures and setbacks.
    • Entrepreneurial and commercial thinking.
    • Deciding and initiating action.
    • Delivering results and meeting customer expectations.
    • Persuading and influencing.
    • Relating and networking.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to I&M Bank on imbank.bamboohr.com to apply

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