VP of Service Operations at Solvo Global

What You’ll Do

• Lead and develop SDR Directors, Managers, Team Leaders, and Sales Development Representatives.
• Create and execute Sales Development and outbound strategies.
• Drive pipeline generation and qualified sales opportunities.
• Establish KPIs, scorecards, performance reviews, and development plans.
• Monitor calls, meetings, conversion rates, qualified opportunities, and pipeline results.
• Partner with Sales, Marketing, Revenue Operations, and Executive Leadership.
• Support workforce planning, headcount strategy, and organizational growth.
• Optimize processes, workflows, campaigns, and sales productivity.
• Build a culture of accountability, collaboration, and continuous improvement.

What We’re Looking For

• 5+ years of experience in Sales Development, Business Development, Revenue Operations, or B2B Sales leadership.
• Proven experience leading SDR or BDR teams.
• Experience managing Team Leaders, Managers, Directors, or other sales leaders.
• 2+ years of hands-on Salesforce experience.
• Strong knowledge of outbound sales, prospecting, pipeline generation, KPIs, and conversion metrics.
• Experience using CRM platforms, sales engagement tools, reporting tools, and business intelligence solutions.
• Strong executive communication, leadership, and presentation skills.
• Associate or bachelor’s degree in Business or a related field.
• Advanced English proficiency, C1-C2.
• Availability to work on-site in Colombia or Kenya.

Nice to Have

• 4+ years of managerial experience.
• Experience leading or scaling large, multi-layered sales organizations.
• Background in SaaS, technology, PEO, HCM, or business services.
• Experience with workforce planning, headcount management, and leadership development.