Waiter at Amref International University (AMIU)

Job Description

The primary purpose of this role is to ensure excellent food and beverage service delivery to customers in a clean and safe environment according to the food safety requirements in the kitchen in line with the strategic objectives of the culinary unit within the university.

Principle Responsibilities

• Take food and beverage orders from customers and ensure prompt service delivery per the customer's specifications.
• Present a variety of menu options to customers.
• Take the lead on suggestive selling based on customer preferences.
• Assist guests in navigating through the menu comfortably.
• Present bills to the customers on time and accept payment.
• Clean, clear and organize table condiments.
• Attend to the tables and guarantee compliance with cleanliness standards.
• Check the quality of the final servings and resolve any issues accordingly.
• Attend shift briefings as necessary.
• Ensure necessary orders are given to the manager for ordering in good time.
• Maintain high standards of personal appearance.
• Perform any other reasonable requests as assigned by the supervisor.

Qualifications

Education, knowledge and experience

• Minimum KCSE D+ (plus)
• School Leaving Certificate
• Certificate in food and beverage production, hotel management or related course.
• At least  1 year of culinary and customer service experience.
• Competent knowledge of cookery and culinary art will be an added advantage.

Skills and Competencies

• Must have basic housekeeping skills.
• Basic knowledge of food safety.
• Ability to adhere to guest demands.
• Must have point-of-sale skills.
• Excellent interpersonal and custoner care skills.
• Good verbal and written communication skills.
• Show courtesy and restraint at all times to students
• Sound menu and product knowledge.
• Accommodative and adaptive to new changes and regulations.
• Be able to work with speed and under pressure.
• Flexible and able to handle multiple concurrent tasks.
• Able to work independently as well as part of a team.
• Ability to prioritize workload and work with minimal supervision.
• A quick learner who is willing to go the extra mile