Waiter at MNC Consulting Group Limited

Our client in the hospitality industry is seeking to recruit a waiter. The key roles will be to provide efficient and courteous service to customers in the dining area, ensuring that all guests have a pleasant dining experience by adhering to restaurant standards, handling requests promptly, and maintaining a welcoming atmosphere.

Key Responsibilities:

Customer Service:

• Greet guests warmly and assist them with seating.
• Provide detailed information on menu items, take orders accurately, and ensure that any special requests are relayed to the kitchen team.
• Deliver food and beverages in a timely and courteous manner.
• Check with customers to ensure they are enjoying their meals and resolve any issues promptly.

Order Management:

• Accurately enter orders into the restaurant’s system.
• Collaborate with kitchen staff and other waiters to ensure smooth service.
• Handle billing and payment processes efficiently.

Table Maintenance:

• Prepare tables with appropriate place settings, linens, and utensils.
• Clear and clean tables after meals, ensuring cleanliness and orderliness in the dining area.
• Ensure tableware and serving equipment are properly cleaned and stored.

Food Safety and Hygiene:

• Adhere to all food safety and hygiene guidelines as per organizational standards.
• Ensure proper handling of food and beverages, including checking for food quality before serving.
• Maintain personal hygiene and a clean work area at all times.

Team Collaboration:

• Work closely with other waiters, chefs, and kitchen staff to ensure seamless service.
• Assist in other areas of the restaurant as needed, including helping other waiters or taking on additional tasks during busy periods.

Problem Solving:

• Handle customer complaints with professionalism and escalate issues to the manager when necessary.
• Remain calm and courteous under pressure, ensuring a positive dining experience for all guests.

Sales & Upselling:

• Recommend menu items and promote daily specials to guests.
• Upsell beverages, desserts, or additional food items to enhance customer satisfaction and increase sales.

Event Assistance:

• Assist in setting up and servicing for special events or functions.
• Coordinate with the service team to ensure smooth operations during events.

Key Qualifications:

• Education: High school diploma or equivalent; a certification in food and beverage service or hospitality management is an added advantage.
• Experience: Proven experience as a waiter or in a similar role in a restaurant or hotel setting.

Skills:

• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Strong attention to detail and ability to multitask.
• Basic math skills for handling payments and orders.

Personal Attributes:

• Friendly, approachable, and customer-focused.
• Professional and well-groomed appearance.
• Team player with a positive attitude and strong work ethic.
• Flexible and willing to work varying shifts, including weekends and holidays.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry trays of food and drinks.