Waitress - Mwihoko at Brites Management

Duties and Responsibilities

• Greet and seat guests, present menus, and explain daily specials if applicable.
• Take food and beverage orders accurately and efficiently, using the POS system.
• Serve food and drinks to guests in a timely and courteous manner.
• Ensure that guests' needs are met throughout their dining experience, including refilling drinks and addressing requests.
• Collaborate with the kitchen and bar staff to ensure orders are prepared correctly and delivered promptly.
• Prepare and set up tables with necessary utensils, napkins, and condiments.
• Handle guest inquiries, complaints, and special requests with professionalism and courtesy.
• Process payments and provide accurate change using the POS system.
• Maintain cleanliness and organization in the dining area, including clearing tables and resetting for the next guests.
• Assist in cleaning and closing duties as required.

Key Requirements Skills, experience and qualification

• Previous experience as a Waitress or in a customer service role, preferably in a restaurant or bar setting.
• Excellent interpersonal and communication skills.
• Ability to work well under pressure and in a fast-paced environment.
• Strong attention to detail and a positive attitude.
• Knowledge of menu items and the ability to explain them to guests.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work evenings, weekends, and holidays.
• Basic math skills for handling payments and making change.
• Professional appearance and demeanor.