Warehouse Operations Lead at Volt Management Services Limited

• The purpose of this role is to lead the warehouse operations function outlet in Mombasa. The showroom is a significant channel for Our client, and handles a large volume of sales.
• The holder of the role will be a key member of the team that is transforming Our client. The ideal candidate will be someone with significant retail experience, ideally as a warehouse/store manager in a related field. This role is an opportunity to utilise your existing skills and take on additional administrative and management responsibilities.

Responsibilities:

• Compiling customer invoices with their goods return and forwarding them for payment
• Handling of customer complaints as they arise.
• Team Leadership:Manage performance, coach staff, and find ways to improve sales activities.
• Administration Duties:Supervise company reception activities, and other front-office administrative activities.
• Goods dispatch & order fulfilment:Planning manpower to fulfil picking lists for dispatch within agreed timelines. Coordinate logistics to ensure timely dispatch.
• Storage, security and stock control:General warehouse management, including space allocation, location optimisation, and housekeeping. Optimise storage locations and space allocation. Ensure stock is secure and eliminate pilferage. Stock counts, audits, and checks
• Stock planning:Together with production and sales, plan target stock levels for all SKU. Approving special order requirements (e.g., single colour, or exceptional customer requests)
• Improvement Projects:Initiate and / or supervise improvement projects; whether relating to the physical environment, products, sale processes, communication, or any other area.
• Other: Involvement in cross functional projects, or other responsibilities, from time to time.

Skills & Experience:
We value people who are extremely ambitious and have a track record of high-performance, with the ability to develop alongside the business, and are able to continually step out of their comfort zone in order to engage in personal growth.

• Undergraduate or higher qualification from a highly regarded university.
• A track record of high-performance in a related role.
• Retail experience preferred, especially store management.
• Hands-on sales experience, including building customer rapport.
• A growth mindset we wont be immediate experts in everything we set out to do, but thats ok, as long as were learning and making progress while managing our risk.
• A bias for action, with the ability to operate in an ambiguous environment, where we will sometimes have incomplete information for decision making.
• A change maker, who is comfortable in a dynamic environment (e.g. start-up / scale-up) or an organisation undergoing significant change.

Preferred Skills & Experience:

• Experience working with a performance management structure and delegating responsibilities to staff.
• Experience working in or managing basic goods production / assembly processes.
• Experience with continuous improvement methodologies preferred, but not essential.