Workplace Banking Relationship Manager at I&M Bank

Job Summary:

The incumbent will be responsible for growing quality asset & liability portfolios by attracting, acquiring, and retaining business under company check-off schemes for profit maximization. Further, RM’s will tap into existing corporate customer base and enhance the value chain through cross-selling of other bank products and services. RM’s will develop innovative processes and products to retain and attract new & existing business.

Key responsibilities:

 The Incumbent will report to the Workplace Banking Lead and will be responsible for:

• Appraising potential organizations and recommending their inclusion in I&M Bank approved schemes list.
• Maintaining relationships with existing schemes including carrying out sales presentations and scheme sales activations.
• Cross-selling to existing Customers and grow products per customer ratio, providing regular updates on companies and individuals who exhibit high-risk policies and practices hence controlling and managing risk.
• Supporting Branch, Direct Sales Executives & other sales channels to achieve sales objectives and follow-ups, and resolution of customer service issues that arise from schemes.
• Relationship management to facilitate effective management and service delivery to all I&M Bank check-off schemes.
• Providing MIS on schemes performance through analysis, reports, and updates for decision-making by business.
• Generating referrals and using market intelligence to achieve deeper relationships with customers.
• Growing quality Assets book through follow-up of checkoff deductions and arrears management.
• Organizing training for both internal and external customers.
• Working with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, Support launch of products, sales strategy and campaigns to key segments for profitable and quality business retention, and growth of customer base.
• Involvement with Business Operations & credit teams and employers to reduce Portfolio at Risk for scheme loans, both existing and new.
• Working closely with the other Corporate Relationship Managers and Business Banking in building relationships with companies.

Qualifications and Competencies

•  Bachelor’s Degree in a Social Science or related field
• Over Five (5) years’ relevant experience in a similar organization.
• Experience in signing up Government Checkoff Schemes and growing asset book in those schemes will be an added advantage
• Strong leadership skills
• Executive disposition
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills
• Business/Financial acumen, business savvy and innovative
• Ability to develop long-term integrated and cross-functional operational plans
• Thorough understanding of the Banking Sector
• Ability to create and maintain strong stakeholder relationships