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  • Posted: Sep 22, 2022
    Deadline: Not specified
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    World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.
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    Sponsorship Operations Officer

    Key Responsibilities:

    Grade Level-13

    Sponsorship operations correspondence management

    • Print and process Gift Notifications (GNs) weekly as per the partnership standards and Support Office Requirements.
    • Process correspondences in SSUI including Introductory Letters (IL). Sponsors Letters (SL) and Electronic Letters (EL) and Birthday Cards and correctly capture the details of the gifts contained in the parcel.
    • Prepare bi-weekly GN reconciliation reports and share with the Senior Manager- Sponsorship Operations.
    • Identify child ID for unnamed sponsor mails through sponsorship data base search, key in the details in SSUI and dispatch the parcels to the respective APs.
    • Handle Support Office and Sponsors queries for APs assigned to you.
    • Provide APR quality reviews for APs assigned to you.

    Monitoring

    • Follow up with APs to submit information on RC & families affected by emergencies.
    • Conduct monitoring visits to the APs and report management issues which require follow up actions.
    • Review Annual Progress Reports and Christmas Cards for APs to ensure quality and timeliness.
    • Support field teams adhere to Sponsorship business processes & standards.
    • Support in Monitoring the utilization of   Community GNs

    Documentation and Reporting

    • Review birthday bounce back reports from APs.
    • Review APR photos & project information from the APs.
    • Prepare monthly reconciled GN reports and share with APs and Support Offices as appropriate
    • Reconcile GNs Quarterly with APs and Support Offices.
    • Ensure proper filing of GNs and other correspondence back-ups at National Office (NO)
    • Support in registration of RCs during start of new APs.
    • Support development of sponsorship MMR and provide data for CWB Annual Report
    • Support the implementation of horizon 3.0 sponsorship module

    Capacity Building

    • Support  to train NO, Regional and AP staff on sponsorship processes such as Annual Progress Reports (APRs), Christmas Cards (CC), GC initiatives
    • Support regional and ADP staff training on Sponsorship Basic Training (SBT), Peer review, TFE,  and Most Significant Change stories, Sponsorship 2.0 products -(Child Greeting Videos (CGVs), Child Greeting photo(CGP), Child update photo(CUP), Child Update Video(CUV) Children Special Moments Videos (CSMVs), Community Introductory Videos (YIVs), Community Update Photos (CUP) Single STEP & new) Global Center initiated trainings.
    • Support orientation of new staff in sponsorship department.

    Other

    • Perform any other lawful duties as may be assigned by supervisor or designee from time to time.
    • Lead/participate in Devotions as required

    Required Qualifications,Skills,Experience and Competencies

    • The holder of this position must have a minimum of a Bachelor’s degree in Social Sciences or development studies degree from a recognized University.
    • At least 3 years continuous working experience, of which 2 must be in in Sponsorship related field.
    • The position holder must be a result orientated individual who can manage and satisfy multiple, donor and other stakeholder demands.
    • Computer proficiency including Microsoft office (Word, Excel, power point, Good understanding of Sponsorship operations
    • Good coordination skills
    • Must have basic IT skills
    • Proficiency in written and spoken English.
    • Good interpersonal and organizational skills
    • Community development skills
    • Photography and Videography skills
    • Good analytical skills

     

    Method of Application

    Interested and qualified? Go to World Vision Kenya on worldvision.wd1.myworkdayjobs.com to apply

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