Write-off Officers at Family Bank Ltd

Job Purpose:

The incumbent is responsible for the overall management of the Debt Recovery Unit and recovery of the bad and doubtful debts.

Key Responsibilities:

• Demand and enforce repayment of the bad debts.
• Negotiate for repayment with bad debtors during recovery enforcement process.
• Monitor arrangements for payments from bad debtors.
• Attending public auctions as Family Bank representatives.
• Attend/appearing in court for hearings when required as the Bank’s representatives.
• Liaison with lawyers in recovery matters.
• Under the guidance of the Collection and Recoveries Manager, issue instructions to professional valuers to re-evaluate securities held in preparation of realization.
• Liaise with auctioneers in the realization of securities and monitoring auctioning process to satisfactory conclusion.
• Liaise with Legal Department recovery litigations and where legal interpretations are required.
• Managing effective relationships with internal and external customers.
• Ensure effective communication to internal and external customers in writing (correspondence), on phone or in person.
• Check and verify the accuracy, completeness of the documents against the checklist provide according to product lines; KYC/AML compliance requirements.
• Prepare, submit detailed and accurate reports from recovery assignments making actionable business-oriented recommendations to management.
• Maintain a proper Debt Recovery documentation.
• Ensuring compliance to regulations and the Bank’s policies and procedures.
• Maintain the set budgets.
• Evaluate cost/benefits, identify appropriate alternatives and make innovative initiatives to improve work efficiency.
• Any other official duty that may be allocated by management from time to time.

The Person:

The ideal candidate must possess the following:

Qualifications:

• Holds a Bachelor’s Degree in Business, Accounts, Finance or related field.
• Professional Credit or Debt recovery qualifications a plus.
• Have a minimum of two (2) years practical experience with proven result oriented track record in recoveries.
• Experience in banking & legal/Credit background is a plus.
• Honest and with high integrity.

Key Competencies and Attributes:

• Personality: A go-getter, good negotiator, enthusiastic, results oriented with excellent communication and social skills.
• A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
• Sound knowledge of the Bank’s policies and procedures
• Computer skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.
• Honest and with high integrity.
• Results oriented with excellent communication and social skills.
• A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision