Department: Customer Experience
Position Reporting to: Team Leader – Retention
Job Purpose / Summary: To support and retain our current subscribers using selling techniques in order to ach
Business Unit: SimbaNet
Reports to: Core Network Manager
Job Summary: Reporting to Core Network Manager, the IP/MPLS Engineer will be responsible for core and access network plann
Position Reporting to: Head of Financial Planning, Analysis & Reporting
Manages Others: Yes
Job Purpose / Summary: Reporting to the Head of Financial Planning, Analysis & Reporting, the
Department: Technical
Position Reporting to: Dispatch Team Leader
Manages Others: No
Job Purpose / Summary: Reporting to the Dispatch Team Leader, the core role of the Subscriber Maintenance
Department: Technical
No of Positions: 9
Position Reporting to: Field Operations Team leader
Manages Others: No
Number of Staff Recruited: 9 Field Engineers
Job Purpose / Summary: Repor
Position Reporting to: Maintenance Supervisor
Job Purpose / Summary: Maintenance Technician will be responsible for tasks related with plant network maintenance on both HFC and GPON networks, inclu
Position Reporting to: CEO / COO
Manages Others: Yes
Positions Managed: Driver to the CEO
Job Purpose / Summary: Provides Executive level support to the Corporate office (CEO & COO) Manages and
Department: Customer Experience
Position Reporting to: Director, Customer Experience
Manages Others: Yes
Positions Managed:
B2C contact centres across Countries
Team Leaders
Call Centre, Shops
Job Purpose / Summary: Reporting to Head of Customer Experience, the Planning & Data Analyst is expected to turn data into information and information into insights to guide business decisions.
T
Department: Customer Experience
Location: Gateway Park
Employment Status / Type: Full-time.
Position Reporting to: Team Leader Technical Support
Manages Others: No
Job Purpose / Summary: Reportin
Department: Customer Experience
Employment Status: Permanent
Position Reporting to: Team Leader – Supervisor Shops
Manages Others: No
Job Purpose / Summary: Shop CSR is responsible in provid
Position Reporting to: Manager – IT Operations
Manages Others: No
Job Purpose / Summary: Assist in development of inhouse systems to support and complement the business
Key Roles:
Software
Department: Group Finance
Position Reporting to: Treasury and Payables Manager
Manages Others: Yes
Positions Managed: Treasury officer
Job Purpose / Summary: The Wananchi Group (WGK) is Africa&rsq
Location: Gateway Park
Employment Status / Type: Permanent
Position Reporting to: Head of Engineering
Manages Others: Yes
Titles & Number of Positions Managed: 2
Job Purpose / Summary: Repor
Position Reporting to: I.T. Manager
Manages Others: No
Job Purpose / Summary: Assist in the management of all day to day IT issues that include; LAN related activities, Office automation issues and
Department: Customer Experience
Position Reporting to: Director, Customer Experience
Managing Others: Yes
Positions Managed:
Service Support B2C – 11
Service Support B2B – 11
Job
Department: Customer Experience
Sections: Technical Support
Reports To: Team Leader – Technical Support
Supervises: N/A
Job Summary: To provide written/email/Skype and voice/phone call techn