Position Reporting to: Senior Auditor
Manager Others: No
Job Purpose / Summary: Reporting to Senior Auditor the job holder will be responsible for conducting internal audit review
Department: Technical
Employment Status / Type: Permanent
Position Reporting to: Manager – NOC
Manages Others: No
Titles & Number of Staff Managed: None
Department: CUSTOMER EXPERIENCE
Position Reporting to: DIRECTOR, CUSTOMER EXPERIENCE
Manages Others: Yes
Titles & Number of Positions Managed:
RETENTION TEAM LEADERS
Department: Customer Experience
Location: Lilongwe, Malawi
Position Reporting to: Director, Customer Experience & Country Manager
Manages Others: Yes
Titles & Number of Positions M
Job Description/Requirements
Business Unit: Wananchi Telecom
Report to: HOD –Wholesale / Carrier Business
Annual Targets
New Business: USD 14,000 Per month. USD 168,000 in 12 Months
Job Description/Requirements
Business Unit: SimbaNET Com Limited
Report to: HOD – Sales SME
Annual Targets: As communicated by HOD
Profile and Main Purpose of the Job: Reporting to H
Position Reporting to: Dispatch Team Leader
Job Purpose / Summary: Reporting to the Manager – NOC, the core role of NOC Engineer will be network monitoring especially ticketing, field dispatc
Department: Customer Experience
Position Reporting to: Team Leader – Retention
Job Purpose / Summary: To support and retain our current subscribers using selling techniques in order to ach
Business Unit: SimbaNet
Reports to: Core Network Manager
Job Summary: Reporting to Core Network Manager, the IP/MPLS Engineer will be responsible for core and access network plann
Position Reporting to: Head of Financial Planning, Analysis & Reporting
Manages Others: Yes
Job Purpose / Summary: Reporting to the Head of Financial Planning, Analysis & Reporting, the
Department: Technical
Position Reporting to: Dispatch Team Leader
Manages Others: No
Job Purpose / Summary: Reporting to the Dispatch Team Leader, the core role of the Subscriber Maintenance
Department: Technical
No of Positions: 9
Position Reporting to: Field Operations Team leader
Manages Others: No
Number of Staff Recruited: 9 Field Engineers
Job Purpose / Summary: Repor
Position Reporting to: Maintenance Supervisor
Job Purpose / Summary: Maintenance Technician will be responsible for tasks related with plant network maintenance on both HFC and GPON networks, inclu
Position Reporting to: CEO / COO
Manages Others: Yes
Positions Managed: Driver to the CEO
Job Purpose / Summary: Provides Executive level support to the Corporate office (CEO & COO) Manages and
Department: Customer Experience
Position Reporting to: Director, Customer Experience
Manages Others: Yes
Positions Managed:
B2C contact centres across Countries
Team Leaders
Call Centre, Shops
Job Purpose / Summary: Reporting to Head of Customer Experience, the Planning & Data Analyst is expected to turn data into information and information into insights to guide business decisions.
T