Duties and Responsibilities
Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
Develop and maintain standard operating procedures (SOPs)
About the role
The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering
About the role:
As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loya
Purpose for the Job
The CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience.
Responsibilities & Objectives.
Handle a large volume of inbound and outbound calls in a timely manner
Take customer calls and provide accurate, satisfactory answers to their queries and co
Key Responsibilities:
Customer Inquiry Handling: Respond to customer inquiries promptly, providing accurate information and solutions to issues and questions.
Complaint Resolution: Efficiently
Summary
Our client is seeking a highly motivated and skilled individual to actively participate as a call agent for the Customer Experience Center based in Nairobi to Support the company’s
Context of the role
As Regional Account Manager you will be responsible for forming deep relationships with your key accounts, being their trusted advisor to our products and services. Using this r
2 Positions at Shalom Hospital Ltd and St. Jairus Hospital
Job Summary
Responsible for business development and customer experience activities and overall business growth at the corporate
Role Description
This is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent custo
Key Responsibilities
Ensure that the operations-Logistics-Sales Planning meeting takes place daily at 2pm.
Track the execution of the Sales Impact Plans – daily tracking of customer perf
About the job
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and ac
About the job
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and ac
Job Summary
The Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication with customers to drive client
Principle Accountabilities
Prepare and implement Collections and Debt Management strategies and plans to turn around Non-Performing Loans in HFC based on Strong negotiations and restructures. Th
About the Job
Offer support to customers who have questions, concerns, problems.
Duties & Responsibilities
Respond to customer enquiries in person, by phone and online helpfully and pr
Job Summary:
As the Customer Development Executive you will be responsible for professionally representing the Colgate Palmolive company, managing the relationship with our partners on trust and