Vacancies at Kenya Revenue Authority (KRA)

Job Purpose

The Assistant Manager Enterprise Applications Architecture is responsible for defining, maintaining and evolving the emerging Applications Architecture to enable the digital vision and business objectives, maximizing the value of technology disruptions into current and future capabilities.

This role is responsible for;

• Identifying, analyzing, and directing the execution of change towards the application architecture vision and digital business vision, by providing and prioritizing “technical epics”, through documenting of target application architectures, roadmaps & application architecture change management.
• This role support continuously assessing, valuing, and sizing initiatives to inform the Portfolio Backlog and related decisions.
• This role is responsible for transferring the vision and objectives to Solution Architects across the digital organization, fostering establishment of architecture practices, patterns and innovations.

Key Responsibilities

• Define and manage target applications architecture vision and roadmap in alignment with the Digital Architecture blueprint.
• Oversee and lead the design, development, and deployment of applications architecture practices, standards, and patterns.
• Scout new technologies and vendors to enable innovation and identify technical enablers.
• Manage Applications Architecture innovations and establish the capability to monitor new technology developments and trends in the industry.
• Provide thought leadership on foundational applications architecture best practices and disruptive technology trajectory and implications.

Academic qualifications

• Bachelor’s degree in Computer Science, Information Systems, Information Technology or related fields from a recognized university.

Professional Qualifications / Membership to professional bodies

• TOGAF
• COBIT
• ITIL
• PRINCE 2 or PMP
• ISACA and other ICT Professional Bodies

Work experience required

• Four (4) years of business experience in relevant field and in strategic and operations planning and/or business analysis and at least one (1) year at Supervisory level
• Extensive experience in IT strategic planning, organization design and development.
• Experience in leading large architecture teams in an agile context, operating and influencing effectively across the organization and within complex contexts.
• Experience in business capability modelling and Applications Architecture development.

Functional and Technical Skills

• Definition of long-term business, data and IT architecture strategy and roadmap
• Enterprise Architecture governance in agile software delivery
• Definition of integration APIs and ecosystem strategy
• Technology Innovation: scouting, screening and evaluation
• Cost of ownership of technology, Application portfolio management
• Estimation techniques for scaled agile
• Web-scale cloud-native architectures including IaaS, PaaS and SaaS
• Design of Applications Architecture strategy and roadmap
• Design of web-scale architectures and systems of innovation and engagement
• DevOps practices and automation tools
• Artificial intelligence, Machine Learning and Big data technologies and architectures

Behaviours and Competencies

• Trusted and respected as a thought leader and change agent who can influence and persuade business and IT leaders.
• Organizationally savvy, and understanding of the political climate of the enterprise and how to navigate obstacles and politics.
• Comfortable, experienced and accomplished at working with business executives, and able to push back in a professional and diplomatic way.
• Excellent analytical, technical, and problem-solving skills, with high-levels of creativity and a practical approach that is principle-driven.
• Ability to balance the long-term (“big picture”) and short-term implications of individual decisions and effective at driving short term actions that are consistent with long-term goals.
• Excellent written and verbal communications skills, able to distil complex technical concepts into simple terms, with strong persuasion skills to gain support for and establish principles, standards, and change.
• Excellent relationship building, teamwork, and collaboration skills that enables the provision of effective support and guidance across programs.
• Ability to quickly comprehend the functions and capabilities of new technologies, with natural intellectual curiosity and integrity.
• Vendor and technology neutral –driven primarily by long-term business outcomes rather than personal preferences.

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Job Summary:         

The jobholder is responsible for Supporting Supplier relationship Management functions, Monitoring ICT Contracts and AMCs, Provide Support during Service Level Management Activities and Business Perspective Activities.

Key Responsibilities:

• Coordinate review of IT service catalogue in liaison with relevant stakeholders
• Coordinate review of SLAs with customers/users and third party service providers to ensure that that the authority gets value from IT investments.
• Develop SLA review Reports with Clear action plans on service improvements.
• Regularly update contractor/supplier management database and dissemination periodic reports to stakeholders.
• Coordinate ICT process maturity assessment to facilitate continuous improvement
• Coordinate ICT user perception surveys and institutes service improvement measures
• Coordinate ICT Automation Assessment and Literacy survey.
• Prepares and submits reports as required including providing stakeholders with regular progress/ status reports.
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic Qualifications

• Bachelor’s degree in Information Technology or any other IT related field.

Professional Qualifications   

Required Certifications/Trainings

• IT Governance & Service Level Management i.e. ITIL, COBIT or equivalent

The following certifications will be an added advantage:

• Project Management (Prince II or PMP Certification or equivalent)

Relevant Work Experience Required

• Experience in developing and managing IT Service Catalog in a busy IT environment.
• One (1) years’ hands on experience in developing IT Service Level Agreements and Underpinning Contracts.

Skills Required:

• Working skills in Service Portfolio Management, Service Level Agreements and Supplier Relationship Management.
• Operational knowledge of IT Service Catalog Management.
• Hands on skills in developing Service Level agreements
• Broad understanding of emerging IT technologies
• Documentation skills
• Report writing skills

Key Competencies

• Be proactive with good analytical and problem solving skills
• Team player
• Ability to pay attention to details
• Ability to cope with competing work commitments
• Passion for innovation and creativity
• High levels of integrity
• Ability to work under minimum supervision

go to method of application »

Job Summary:          

The jobholder is responsible for Coordinating SLA management Functions, maintaining the IT service catalogue, Reviewing IT Service Providers performance and Coordinate Business Perspective Activities.

Key Responsibilities:

• Develops and updates IT and regularly circulate updated IT service listings to the relevant stakeholders
• Develops the Service Catalogue specifications from the already identified requirements and regularly reviews and validates the accuracy of catalogue content with service owners and IT Management.
• Provides Sensitization and support to customers, users, providers, and suppliers, on the proper use of the Service catalogue.
• Reviews Service Level Agreements based on the services, service packages and service level options.
• Regularly reviews the SLAs to ensure that they are effective and up to date and changes in requirements, IT-enabled services, service packages or service level options, scope, process relationships, key deliverables and requirement specifications are taken into account.
• Monitors and reports on achievements of the established SLAs, Operational Level Agreements (OLAs) between ICT and Business Departments.
• Establishes the frequency of breaches to the OLAs and SLAs and, investigates service breaches and gives recommendations.
• Analyses and categorizes the suppliers to critical and non-critical suppliers and updates the services and supplier information.
• Analyses Non-Disclosure Agreements (NDAs), escrow contracts, and continued supplier viability, conformance with SLAs requirements, alternative suppliers, penalties and rewards.
• Conducts periodic Process Maturity Assessment with a view to improve the performance of the ICT process.
• Conducts periodic IT User Satisfaction Surveys and follows up on the implementation of recommendations.
• Conducts periodic ICT Automation Assessment and literacy survey.
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic Qualifications

• Bachelor’s degree in Information Technology or any other IT related field.
• Master’s degree in Information Systems or any other IT or Management related Postgraduate degree will be an added advantage.

Professional Qualifications        

Required Certifications/Trainings

• IT Governance & Service Level Management i.e. ITIL, COBIT or equivalent

The following certifications will be an added advantage:

• Project Management (Prince II or PMP Certification or equivalent)

Relevant Work Experience Required

• Experience in developing and managing IT Service Catalog in a busy IT environment.
• Hands on experience in developing IT Service Level Agreements, Underpinning Contracts and
• At least three (3) years’ experience in a busy ICT environment.

Skills Required:

• Demonstrate outstanding knowledge and skills in Service Portfolio Management, Service Level Agreements and Supplier Relationship Management.
• Knowledge of IT Service Catalog Management.
• Demonstrated experience in developing and managing Service Level agreements
• Ability to motivate and manage a team to achieve set targets with the specified timelines
• Broad understanding of emerging IT technologies
• Ability to manage relationships with IT suppliers and other stakeholders.
• Documentation skills
• People management skills
• Report writing skills

Key Competencies

• Be proactive with good analytical and problem solving skills
• Team player
• Ability to pay attention to details
• Ability to cope with competing work commitments
• Passion for innovation and creativity
• High levels of integrity
• Ability to work under minimum supervision