Bancassurance Manager at Old Mutual Kenya

Job Description

• Lead the execution of the bancassurance strategy and performance of the bancassurance portfolio across Life, General, Medical, Pensions and other product lines. Grow sustainable, customer-focused distribution through bank and partner channels, while ensuring strong collections, service quality, complaint resolution and team performance.

KEY TASKS AND RESPONSIBILITIES

• Lead growth across corporate life, retail Life, group Life, General, Medical, Pensions and other product lines, balancing new business, retention, persistency, customer value and sustainable revenue
• Oversee portfolio performance and, within the organization’s delegated authority, revenue, costs, budgets and forecasts. Identify performance gaps early and direct corrective action
• Assess market, channel and customer opportunities; recommend product, pricing, service or distribution changes to improve competitiveness and portfolio outcomes
• Monitor Banks performance and addressing the reasons for failure to avoid unnecessary surprises in performance as well as implementation of strategies to take advantage of the opportunities unfolding
• Conducts joint-field work with Branch Relationship Managers and regional managers to support their endeavors in bringing in business
• Set sales targets and performance goals for the sales teams
• Monitor sales activities, track performance metrics, and provide regular reports to senior management
• Implement effective sales strategies to maximize revenue generation and market penetration
• Foster a customer-centric culture within the bancassurance team, emphasizing service quality and customer satisfaction
• Address customer inquiries, complaints, and feedback in a timely and professional manner
• Set oversight and accountability for collections across the portfolio, working with partners to improve payment completion and address arrears, failed payments and process bottlenecks.
• Foster Team capability and collaboration, performance and delivery of strategic initiatives

   SKILLS AND COMPETENCIES

• Excellent verbal and written communication skills
• Customer-centric mindset with problem-solving ability
• Strong interpersonal skills and emotional intelligence
• Discretion and confidentiality in handling personal and policy data
• Attention to detail and accuracy in service delivery
• Proven experience in bancassurance sales management or related roles within the financial services industry
• In-depth knowledge of insurance products, regulations, and market trends
• Strong leadership abilities with a demonstrated ability to motivate and inspire teams
• Excellent communication, analytical, negotiation, and interpersonal skills
• Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment

KNOWLEDGE & EXPERIENCE

• Over 6 (six) years of experience in the insurance industry, with a focus on Bancassurance distribution channels and successful sales leads closure
• Knowledge of life insurance products and operations is an added advantage

QUALIFICATIONS

• Bachelor’s degree in commerce, Business Administration, or a related discipline
• Must have ALMI qualification with demonstrated progress towards FLMI, AIIK, ACII
• FLMI qualification will be an added advantage