Vacancies at Equity Bank Kenya

The role holder will be responsible for establishing and maintaining strong relationships with microfinance institutions (MFIs). The primary responsibility is customer acquisition, retention, and generating income through the sales of the bank's products.

Key Responsibilities

• Ensure all new businesses comply with AML/KYC and CTF regulations and maintain up-to-date customer information.
• Identify and develop new business proposals promptly to capitalize on potential opportunities.
• Onboard new clients, address their needs, and ensure the service provided aligns with customer expectations.
•  Drive the growth of the existing deposit book by expanding current accounts, collection business, and wholesale deposits from focus institutions, in line with organizational targets.
• Grow the existing asset book by increasing quality loans and advances to focus institutions, meeting set organizational goals.
• Achieve income generation targets through integrations and co-branded solutions that recruit institutions to our platform.
• Stay informed on developments in the cooperative movement, monitoring industry performance and regulatory changes.
• Provide advisory services and build capacity to support institutional growth and consolidate their business with the bank.
• Deliver exceptional customer service, resolve queries, and ensure customer satisfaction.
• Prepare customer sales coverage plans and go-to-market strategies to optimize market penetration and wallet sizing with existing customers. 
• Role model the bank’s brand and corporate values both internally and externally.
• Perform other official duties as assigned by management.

Qualifications, Experience

• Bachelor’s degree in commerce or business-related field.
• At least 5 years’ experience in a sales-related role in the financial institutions segment.
• Computer proficiency is a must.

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The role holder will be responsible for acquiring, growing, and deepening the Cooperative relationships across Kenya, through effective customer value proposition and relationship management; ensuring growth of Cooperative business in the Bank in line with the BIIMS (Borrow, Insure, Invest, Move and Save) perspective

Key Responsibilities

• Ensure all new businesses comply with AML/KYC and CTF laws and regulations and maintain up-to-date customer information regularly.
• Identify and develop new business proposals efficiently and expeditiously to capitalize on potential new business opportunities.
• Onboard new clients, identify and address customer needs, and deliver service that aligns with customer expectations.
• Grow the existing deposit book according to set organizational targets by expanding current accounts/collection business and increasing wholesale deposits from focus institutions.
• Expand the existing asset book in line with organizational targets by increasing the volume of quality loans and advances to focus institutions.
• Achieve income targets through integrations and other co-branded solutions that recruit institutions to our platform.
• Stay informed about developments in the Co-operative movement by monitoring industry performance and regulatory changes.
• Provide advisory services to customers and build capacity to ensure institutional growth and consolidate their business through the bank.
• Deliver excellent customer service to resolve queries and achieve customer satisfaction.
• Prepare customer sales coverage plans and go-to-market strategies to optimize market penetration and wallet sizing for existing customers.
• Model the brand and corporate values of the bank both internally and externally.
• Undertake any other official duties allocated by management.

Qualifications, Experience

• Bachelor’s degree in commerce or business-related field.
• Certification in Co-operatives-related field.
• At least 5 years’ experience in a sales-related role in the co-operatives segment.
• Computer proficiency a must.