Career Openings at CDL Human Resource

Key Responsibilities: -

Client Consultation:

• Engage with clients to understand their travel preferences, needs, and budget.
• Provide expert advice and personalized tour packages.

Itinerary Planning:

• Create detailed travel itineraries, including accommodation, transportation, excursions, and other services, tailored to client needs.

Bookings & Reservations:

• Manage bookings for flights, accommodation, car rentals, tours, and activities through direct contact with suppliers and travel management systems.

Product Knowledge:

• Maintain up-to-date knowledge of various destinations, tour packages, and travel trends, including Kenyan national parks, beach resorts, and international destinations.

Customer Service:

• Provide excellent customer service before, during, and after travel, addressing any issues or queries that may arise.

Sales & Marketing:

• Contribute to sales and marketing efforts by promoting special offers, packages, and services to clients and potential customers.

Administration:

• Handle invoicing, payment follow-ups, and documentation, ensuring all paperwork is accurate and in order.

Requirements: -

• Experience: Minimum of 2 years in a similar role within the travel and tourism sector.
• Education: Diploma or degree in Tourism, Travel Management, or a related field. –

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We are looking for a proactive and enthusiastic Tour Sales and Marketing Specialist to join our team. This role will focus on promoting our travel packages, engaging with customers, and driving sales through innovative marketing strategies. The ideal candidate will possess a passion for travel, strong communication skills, and a track record of achieving sales targets.

Key Responsibilities:

• Identify and pursue new sales opportunities through outbound calls, emails, and networking.
• Follow up with leads and convert inquiries intbookings.
• Create and implement comprehensive marketing campaigns tpromote tour packages across various channels (social media, email, website, print).
• Monitor and optimize marketing efforts based on performance data.
• Provide exceptional customer service throughout the sales process, addressing inquiries and resolving issues.
• Maintain relationships with past clients tencourage repeat business.
• Conduct research on travel trends, competitor offerings, and customer preferences tinform product development.
• Identify new market opportunities and areas for expansion.
• Track and report on sales performance, including conversion rates, customer feedback, and marketing campaign effectiveness.
• Provide insights and recommendations tmanagement for continuous improvement.
• Work closely with the operations team tensure seamless execution of tours.
• Collaborate with other departments talign marketing strategies with business objectives.
• Attend travel expos, trade shows, and networking events tpromote services and build industry relationships.

Requirements
Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field.
• 2+ years of experience in sales and marketing, preferably in the travel or tourism industry.
• Excellent communication and interpersonal skills.
• Proficiency in digital marketing tools and CRM software.
• Strong analytical skills and ability tinterpret data.
• Passion for travel and knowledge of various destinations.

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The Virtual Accounts Assistant will be responsible for administrative support, data entry and management, bookkeeping, and financial management. The ideal candidate should be detail-oriented, creative, and able to thrive in a fast-paced environment.

Key Responsibilities:

Administrative Support:

• Organize, respond to, and filter emails to maintain an efficient inbox.
• Input and manage data in spreadsheets, databases, or CRM systems.
• Manage and organize digital files and folders for easy access and retrieval.
• Record and organize receipts, manage budgets, and prepare expense reports.
• Merge two points of sale: Toast and Restaurant 365 to enhance process efficiency.
• Train management staff on how to use Restaurant 365.
• Add and organize content in databases or content management systems (CMS).
• Create automated reports using data visualization tools or software like Excel or Google Sheets.
• Enter written recipes into the Restaurant 365 software system.
• Load production methods of Southern Harvest Catering into the Restaurant 365 software.
• Transfer recipes and party details from Total Party Planner software to Toast software.
• Keep client contact information updated and organized within CRM management platforms using Restaurant 365 software.
• Review and verify data entries made by other team members to maintain consistency and accuracy.
• Categorize new items purchased and link them to the system.
• Conduct regular check-ins, including weekly team meetings via Zoom to discuss ongoing projects, share updates, and address challenges.
• Use platforms like Slack or Microsoft Teams for real-time communication and quick collaboration.
• Encourage regular email updates for project progress, questions, and feedback.

Bookkeeping and Financial Management:

• Utilize Restaurant 365 software to:
• Merge two different points of sale to handle transactions, ensuring accurate payment processing and maintaining financial records.
• Provide real-time financial reports to help managers track sales, expenses, and profitability.
• Track inventory in real-time to help manage costs and minimize waste.
• Create and track budgets against actual performance, aiding in financial planning.
• Streamline the tracking of expenses, including vendor bills and invoices, to identify trends and opportunities for cost savings.
• Approve and process invoices accurately.
• Manage payroll systems, calculate wages, and ensure timely payments to employees.
• Prepare balance sheets, profit and loss statements, and cash flow reports.
• Collaborate with managers to create processes to lower food costs.

Requirements

• Bachelor’s degree in a relevant field.
• At least 3 years of strong technical experience in accounting.
• Fluent in three languages (English is required; Spanish is preferred).
• At least 16 years of experience in writing, speaking, and reading English.
• Trained in AI fundamentals.
• Access to a computer, phone, and unlimited high-speed internet (at least 90 Mbps).

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The Senior Sales Representative plays a key role in achieving the organization’s objectives by driving customer growth through our client’s solutions. This role requires a strong ability to identify opportunities for new machine sales and Lifecycle Service (LCS) or after-sales support, aligning customer needs with the right solutions. Regular site and customer visits, close collaboration with internal departments, and effective communication with both customers and team members are essential for securing orders and ensuring success in this position.

Tasks and Responsibilities

• Establish and maintain strong relationships with all customers, providing effective solutions tailored to their needs using the company’s portfolio.
• Promote the sale of New Machine and Lifecycle Service (LCS) solutions, including spare parts, change parts/retrofits, overhauls, Service Level Agreements, operating supplies, and training solutions.
• Build and nurture strong customer relationships with key and potential market players.
• Capture opportunities for New Machine and LCS solutions in the Salesforce CRM, coordinate quote preparation, present proposals to customers, and negotiate contracts on behalf of the company.
• Collaborate closely with New Machine and LCS Sales and technical teams in Nairobi, the Middle East, Africa, and the company’s headquarters to gather necessary information and support.
• Keep customers updated on the status of their orders, ensuring deadlines are met.
• Develop a robust network with key stakeholders within the company’s headquarters.
• Lead communication between the company and operational departments in East Africa, facilitating resource scheduling and addressing issues related to warranties, replacements, and additional parts.
• Manage logistics, administration, and financial transactions for clients.
• Ensure all orders are fulfilled according to customer agreements.
• Participate in special projects, coordinating with internal and external stakeholders as required.
• Take responsibility for receivable collections from customers.
• Regularly visit customer locations, present solutions, and attend relevant project meetings.
• Expand the market for New Machine and LCS solutions by identifying and engaging with new customers.
• Provide mentorship to sales representatives.

Qualification, Experience, Behaviours & Skills

• University degree or diploma in Mechanical Engineering, Mechanical Process Engineering or Business Administration with a solid technical understanding.
• At least 5 years as a Sales Engineer or in a Technical Sales role or similar field/position.
• Customer relationship and stakeholder management.
• Sales effectiveness and understanding.
• Basic understanding of bottling plants and our range of solutions.
• General project management abilities.
• Good business administration and financial understanding.
• Strong interpersonal relationship skills.
• Negotiation skills.
• Excellent communication and presentation skills, with good English writing and speaking skills.
• Organization Skills.
• Problem Solving.