Career Openings at Smart Applications International Ltd

The Solutions Analyst is responsible for analyzing, documenting, and supporting the implementation of technology solutions that meet business requirements. The role includes working closely with software engineers to translate functional requirements into system designs, troubleshoot technical issues, and ensure systems are scalable, maintainable, and well-architected. The position requires both strong analytical skills and a solid understanding of software design principles.

Key Responsibilities:

• Gather, document, and validate business and technical requirements from stakeholders.
• Evaluate existing systems and recommend improvements to align with evolving business needs.
• Translate complex business processes into system workflows, use cases, and specifications.
• Work closely with software engineers to define system architecture, data flows, and integration logic.
• Support the development team during the software design phase by clarifying requirements and identifying technical constraints.
• Assist in debugging, root cause analysis, and resolution of complex system issues.
• Collaborate with QA and product teams to ensure testing aligns with functional goals.
• Create and maintain process maps, data models, and interface documentation.
• Participate in design and code review discussions to ensure business and technical alignment.
• Provide system-level support and troubleshooting for production systems when escalated.
• Recommend improvements in system functionality, performance, and user experience.
• Provide mentorship to junior analysts and support continuous improvement of analysis methodologies.

Requirements

Required Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, or related discipline.
• 3–5 years of experience in a systems analysis, business systems, or technical analyst role.
• Understanding of system architecture, relational databases, and integration principles.
• Experience working with APIs, SQL queries, and basic scripting or configuration languages.
• Familiarity with system development life cycle (SDLC) and change management practices.

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The Business Analyst is responsible for bridging the gap between business needs and technology solutions by eliciting, analyzing, and translating requirements into actionable deliverables that drive business value. They independently manage requirements, engages stakeholders, refines backlogs, and ensure solutions are delivered effectively within Agile squads

Key Responsibilities

Requirements Management

• Lead end-to-end requirements elicitation, analysis, and documentation
• Develop clear and comprehensive user stories and acceptance criteria
• Ensure requirements are complete, consistent, and aligned to business objectives
• Maintain requirements traceability throughout the project lifecycle

Stakeholder Engagement

• Facilitate stakeholder workshops and requirement review sessions
• Act as the primary liaison between business users and technical teams
• Manage stakeholder expectations and resolve requirement-related issues

Agile Delivery Execution

• Actively contribute to all Agile ceremonies and ensure backlog readiness
• Support Product managers in backlog prioritization and refinement
• Provide timely clarifications to development and QA teams during sprints 

Business Process Analysis

• Analyze current business processes and identify improvement opportunities
• Develop process maps and recommend optimized workflows
• Support implementation of process enhancements

 Testing & Quality Assurance

• Define and review test scenarios and test cases with the QA team
• Lead User Acceptance Testing (UAT) activities and coordinate business sign-off
• Ensure defects are tracked, prioritized, and resolved in a timely manner

Data Analysis & Insights

• Analyze data to support business decisions and solution design
• Develop reports and dashboards to track performance and outcomes 

Documentation & Knowledge Management

• Ensure all project documentation is complete, accurate, and up to date
• Support user training and knowledge transfer activities

Requirements

Qualifications & Experience

• Bachelor’s degree in IT, Business, or related field
• 3–5 years’ experience in a tech or digital environment
• Strong experience in Agile/Scrum delivery