Career Opportunities at Britam

Job Purpose:

• The Azure Cloud Services Support Engineer will be responsible for delivering enterprise-level IT support with a focus on technical set-up, support and maintenance of public and private cloud-based IT services into the organization. 
• Core responsibilities for this role include leveraging engineering tools and processes for effective provisioning, installation, configuration, operation, maintenance, and support of cloud infrastructure.
• The successful Support Engineer will possess very strong troubleshooting skills with the ability to work independently to research and resolve issues.

Key responsibilities:

• Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologies.
• Designing and building technical solutions on Cloud.
• Designing and building technical solutions – including Azure Network components.
• Planning, designing, and developing cloud-based applications.
• Design and Deploy Infrastructure as Code.
• Understanding the needs for new initiatives to build scalable, distributed and high-performance computing cloud-based platform solutions on Azure.
• Collaborating with solutions architects.
• Design and work with Azure DevOps for automated deployments.
• Working with Azure APPS and API Integration.
• Managing cloud environments in accordance with best practice security guidelines.
• Deploying and debugging Cloud initiatives as needed in accordance with best practices throughout the development lifecycle.
• Performing system administration tasks including configuration, systems monitoring, troubleshooting, and support while innovating to automate as much as possible.
• Installing configuring, maintaining, and supporting applications and servers in public cloud environments.
• Performing operating system and software application installation, patching, and upgrades.
• Educating teams on the implementation of new cloud-based initiatives, providing associated training as required.
• Troubleshooting and resolving issues reported by monitoring systems and submitted through the ticketing system of fully documented issues, actions taken, and steps for resolution.
• Performing other tasks as defined, planned, and approved by leadership.
• Expertise in Microsoft Azure Integration (Azure API Management, Azure Logic App, Web API, Azure Functions, Service Bus, Event Grid, Event Hub, Azure Kubernetes Service on Azure),
• Experience with various architecture patterns and styles (microservices, event driven, service oriented & serverless),
• Very good understanding of Enterprise Integration patterns and application of those design patterns based on application integration scenarios.
• In-depth understanding of cloud computing, PaaS, and cloud application design pattern.
• Collaborate with various cross functional teams to define and determine integration requirements.
• Experience with API Layered architecture.

Key Performance Measures:

• As described in your Personal Score Card.

Knowledge, experience and qualifications required

• Bachelor’s degree in computer science or equivalent and 5 or more years of experience in the Server and Infrastructure and Cloud Platforms.
• Azure and Oracle OCI Certification.
• Azure Security certification.
• Knowledge of Microsoft Intune. 
• Azure Solutions Architect – VMware and Oracle (Advantage).
• Azure DevOps Solutions VMware (Advantage).
• Minimum of 5 years hands on experience of cloud integration solution.
• Deep expertise on Cloud and API/ Services Oriented Architectures with a proven ability to provide consulting and solution roadmaps for large scale cloud transformation, migration, and cloud native development.
• Experience with public and private Cloud technologies.
• Experience in migrating in-house services to a public cloud provider.
• Experience with virtual/cloud infrastructure.
• Experience with software engineering, scripting, automation and orchestration tools (PowerShell, Ansible, GitHub, Terraform).
• Experience provisioning, configuring and maintaining cloud computing services such as Azure.
• Experience supporting Microsoft technology, including, but not limited to: Windows Server and Client OS, Active Directory, Remote Desktop Services, SQL, IIS, DNS, and DHCP.
• Operational understanding of IP-based computer networking within LAN and WAN environments including implementations in a public cloud environment.

Technical/ Functional competencies:

• Server Management and Monitoring Linux and Windows server Administration.
• Storage systems (Netapp, IBM, OCEANSTORE).
• Disaster Recovery and Business Continuity Planning.
• Multi-cloud Knowledge.
• System Patching. 

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Job Purpose:

• The IT Vendor Liaison Support officer is responsible for the end-to-end supplier management process, offering systems support as a level 2 officer, and partnering with different stakeholders in the end-to-end procurement process within the department. In addition, this position will also work in addressing end computing tasks as part of day-to-day operations.

Key Responsibilities:

• Responsible for vendor management for IT through the conduct of timely evaluation to include the planning and conducting of a vendor risk analysis; and qualification and re-qualification activities, including review of vendor evaluation questionnaires, scheduling of remote and on-site audits, and review of qualification audit outcomes.
• Maintains the Vendor Management catalogue.
• Manage Defender for cloud and endpoints.
• Assist ICT security in monitoring and tracking vulnerabilities and remediations.
• Works directly with proposed and existing vendors to obtain initial qualifications and ensure adherence to requirements.
• Manage performance review of existing vendors based on existing SLA matrix.
• Works with vendors and applicable cross-functional teams on the resolution of Action Items specified in audits, or regulatory inspections.
• Act as level 2 support and leave reliever for office automation and executive support.
• Identifies and works with procurement and applicable cross-functional teams on vendor-related non-compliances, participating in Root Cause Analysis for the development of corrective and preventative actions.
• Collaborates and serves as a Vendor Management Point of Contact for departmental and cross- functional teams to provide support to projects and initiatives.
• Participates in ongoing audit and inspection readiness activities related to vendor management.
• Review of all IT vendor contracts. 

Knowledge, experience and qualifications required:

• Bachelor’s Degree in in ICT or a related field.
• 3-4 years’ experience and Training in IT service management.
• Excellent verbal and written communication skills and a high level of attention to detail.
• Strong professional and interpersonal skills.
• Knowledge of the IT vendor management best practices, and general procurement guidelines.
• Ability to work independently.
• Knowledge of Microsoft security products.
• In-depth understanding of systems supports.