Career Opportunities at Equity Bank Kenya

The Position

Reporting to the Associate Director, Communication, and working closely with the team in the Communication Department, the role holder will be responsible for supporting the Communications department in media management, advertising activities and other related roles as shall be assigned.

Key Responsibilities

• Identify and pursue unique media buying opportunities and added-value programs via media partnerships
• Advise communications and advertising management on emerging media trends to ensure maximum effectiveness
• Provide support in media planning and media buying processes
• Focal point in the execution of authorized media plans, purchase orders and media   payments
• Develop annual media plans and make subsequent plan revisions for multiple brands, communication programs and new initiatives
• Provide significant input into all media mix discussions and analyze results of media efforts and develop measures of success
• Build relationship with media partners, contractual agreements and other relevant partnerships

Qualifications, Knowledge and Experience

• Bachelor’s degree from a recognized institution in Communications or a business-related field
• Over 3 years’ experience in media management and advertising
• Experience in both communication services agency and client service work is an advantage
• Those with professional training in Communications will have an added advantage

Desired Skills and Ability

• Excellent negotiation skills
• Strong analytical ability
• Experience working with various media channels
• A proactive go-getter who thrives in a dynamic environment
• Flexible, ability to identify and resolve problems quickly
• Good communication, organizational and interpersonal skills
• Creative thinker and fast learner, ability to communicate ideas effectively
• Team player

go to method of application »

Description

 Reporting to the Associate Director, Communication, and working closely with the team in the Communication Department, the role holder will be responsible for supporting the Communications department in advertising, marketing and communication initiatives and other related roles as shall be assigned

Key Responsibilities

• Devise appropriate communications strategies for the business in collaboration with external marketing communication Agencies
• Engage with business functions to devise proactive strategies and tactics for the brand
• Support business functions and subsidiaries in regard to advertising, marketing and communication initiatives
• Create briefing documents to Agency partners towards campaign strategy development 
• Develop and execute timely and impactful communication campaigns
• Ensure all marcoms executions are aligned with the Bank’s overall marcom strategy
• Manage vendor contracts; exercise diligence in tracking expenses to meet expense/ budget goals
• Identify opportunities, sponsorships, promotions for marketing and sales
• Coordinate sponsorships and events and promotional activities involving the Bank
• Constant monitoring and evaluation of campaigns to track performance and ensure KPIs are met with periodic reports
• Be a brand guardian and brand champion at all times

Desired Knowledge, Skills and Ability

• Thorough understanding of how the marketing communications works to achieve business goals
• A proactive go-getter who thrives in a dynamic environment
• Flexible, ability to identify and resolve problems quickly
• Excellent communication, organizational and interpersonal skills
• Experience working with various media channels
• Creative thinker and fast learner, ability to communicate ideas effectively
• Team player
• Relentless attention to customer experience

Qualifications, Knowledge and Experience

• Bachelor’s degree from a recognized institution in Communication, Marketing or a business-related field
• Over 3 years’ experience in communications, marketing or communication function in an established organization
• Experience in both communication services agency and client service work is an advantage.  
• Professional training in Communications will have an added advantage

go to method of application »

Job Purpose

The role of a Head of UX design is to drive end-to-end user experience design, including research, ideation, conception, detailed design, prototypes and validation across multiple products and areas. Working across multiple crossfunctional product teams, the Head of UX will seek to create and influence the creation of the ultimate user experience to create business impact while ensuring a consistent design language.

Job Responsibilities/ Accountabilities

Strategy, Planning & Execution

• At least 6+ years of designing products on web and mobile platforms. Financial institution experience will be an added advantage.
• Must provide a strong work portfolio that demonstrates a deep understanding and application of UI best practices.
• Experience setting up user research programs and testing methodologies that drive design decisions.
• Excellent visual design skills with sensitivity to user-system interaction.
• Proven and successful working experience in information architecture, consumer experience design, interaction design, or a similar role.
• Experience using design tools such as Figma, Photoshop, Sketch, Illustrator.
  Understanding of basic front-end languages: HTML5, CSS3 Java script.
• 6 years+ Experience in managing and leading a UX team, playing a senior role either as a Visual designer, Interaction/UI Designer, or UX Researcher
• Ability to communicate complex concepts clearly, interactively, and persuasively to all these audiences is an absolute necessity.
• 6 years+ of leading and inspiring design teams.
• Ability to present your designs and sell your solutions to various stakeholders.
• Ability to solve problems creatively and effectively
• Up to date with the latest UI trends, techniques, and technologies
• Interpersonal and people skills that facilitate smooth interactions between himself and all the parties as well as enable the smooth performance of tasks in cross-functional settings.

Personal Attributes

• Must be able and willing to collaborate in a team/cooperative environment as well as exercise independent judgment and initiative.
• Strong analytical, decision-making, and problem-solving skills.
• Is extremely logical, detail oriented with a keen attention to detail.
• Demonstrated ability to prioritize workload and meet multiple project deadlines.
• Ability to conduct research into systems issues and products as required.
• Highly self-motivated and self-directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Proven ability to quickly learn new applications, processes, and procedures.
• Structured thinker, effective communicator with excellent written and oral communication skills.
• Excellent listening and interpersonal skills.

go to method of application »

Job Purpose: 

Reporting to the Head, Solution Development & Innovation, the role holder will be expected to act as a subject matter expert for Software testing standards, processes, methodology and tools in areas of mobile or core banking systems or system integrations. Defines project test strategy, test plan and test design for all projects, ensures controls on test delivery as per defined metrics and reviews all project test summary reports. Liaise with quality analyst on quality metrics to assess performance of quality on test delivery. The test analyst will assist the Test Manager in the day-to-day management of the test team and developing, maintaining and activation of all test processes within Product Systems

Job Responsibilities/ Accountabilities:

• Identify different stages required in the software development lifecycle needing structure-based testing & non-functional testing
• Liaise with the Test Environment Specialist to ensure key infrastructure (environments, interfaces & access) is set-up to enable all required testing activities
• Select and develop appropriate test automation tools, applying the latest techniques in test automation; e.g., data-driven testing.
• Use risk-driven techniques to develop, maintain, and execute automated test suites for various i.e. perform automated dynamic testing.
• To assist in the preparation of test plans, test effort estimation, exit criteria evaluation and updating and archiving test ware
• Proactively enforce the QA Policies that will act as a roadmap in ensuring compliance to standards and controls designed to mitigate identified business risks
• Log and analyse lessons learnt to determine changes needed for future releases/projects and process improvement areas
• Review Test basis such as requirements and design specification and carry out detailed analysis on a system with a view to identify appropriate test conditions
• Review the architecture and designs of systems and features, and actively engage with Business Analysts and Developers to ensure the soundness of proposed solutions
• Monitor changes to scope during the development cycle and re-evaluate plans and resource accordingly
• Monitoring detailed testing progress and results in each test cycle and evaluating the overall quality experienced because of testing activities.
• Pro-actively seek to make continuous improvements to Test coverage, execution, and automation.
• Engage in other testing / quality assurance related tasks as directed by the Test Manager
• Work collaboratively with other testers, developers, and stakeholders
• Train technical and non-technical staff on QA processes to promote excellence in quality assurance and control within the bank.

Essential Knowledge

• Excellent understanding of test testing lifecycle.
• Excellent written and oral communication skills.
• Excellent coaching, listening, presentation, and interpersonal skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Able to prioritize and execute tasks in a high-pressure environment.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Knowledge of applicable data privacy practices and laws.             
• Business Analysis
• Technology Innovation
• Process analysis and design

Key Critical Competencies

• Solid understanding of the SDLC methodology and ability to work across all development methodologies
• Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software.
• Experience in managing and leading teams to successfully deliver outputs in defined time frames
• Experience in manual testing at levels of Unit & System functional tests
• Have strong SQL skills and can confidently test batch processes
• Can manage design issues and offer solutions to ensure delivery of software requirements within set deadlines.
• Able to work with little or no documentation and can develop understanding of solutions to sufficiently test solution that is fit for purpose.
• Strong MS PowerPoint (or equivalent) tooling and general office automation/productivity tooling (e.g. MS Office) skill with capability to produce professional presentations and analysis using MS Excel.
• Ability to work in a high-pressure environment, perform a role outside of their comfort zone and meet deadlines
• Ability to improve testing processes and techniques on a project.
• Excellent organization, planning, prioritization, and decision-making skills.
• Information gathering and monitoring skills.
• Problem analysis and problem-solving skills.
• A team player with excellent interpersonal skills.

Requirements:

• ISEB / ISTQB qualification in Software Testing to practitioner level or equivalent qualifications or experience (Preferred).
• Bachelor’s Degree in Computer Science or Related IT field with a minimum of 3 years’ working experience in testing field.
• Banking experience will be an added advantage.

go to method of application »

Job Purpose

We are looking for a dynamic Program Manager to drive the development and implementation of Omni Channel program initiatives. The ideal candidate will be responsible for leading all Omni Channel digitalization initiatives while collaborating with senior business leaders, functional leaders, and employees to understand needs, map current states, solution future states and deploy sustainable processes. The primary focus of this role while reporting directly to the Group Head of Solution Development & Innovation is to ensure on time and on budget delivery of Omni Channel features. You may also be called upon to participate in cross-functional strategic projects across the business and operations.

The Program Manager will lead project teams and is responsible for enforcing best practices within the teams, ensuring adherence to company policies and procedures, compliance requirements; while mentoring and growing the skill set of the team.

Job Responsibilities/ Accountabilities

• Plan and take responsibility for the overall program objectives - provide project management and direction to ensure overall success of program & portfolio by developing program implementation plans including scope of individual initiatives, goals, scheduling, and defined deliverables.
• Define program success criteria, in collaboration with project sponsors and stakeholders.
• Effectively communicate program expectations to team members and stakeholders in a timely and clear fashion.
• Estimate the resources and participants needed to achieve program goals.
• Proactively manage full life-cycle of assigned Technology initiatives, including overall program plan, scope, change control, risks, issues, impacts, and reporting through standardization and best practice program implementation.
• Develop full-scale program plans and associated communications documents.
• Collaborate to develop, and appropriately executes, a communication strategy, including stakeholder analysis, ongoing

Communications, and adoption plans.

• Capture/analyze and draft information into meaningful MI reports for senior management, stakeholders, team reporting and presentation purposes - determine the frequency and content of status reports from the project team, analyze results, troubleshoot problem areas and deliver overall progress reports to senior management.
• Negotiate with department managers, when necessary, regarding the support of required personnel within the organization to ensure individual project continuity through completion. Act as the Business Change interface and escalation point for all program issues/concerns/actions.
• Engage collaboratively with stakeholders to ensure appropriate prioritization of delivery.
• Ensure Program and Project Governance is observed including adherence to defined operational acceptance procedures and testing/approval process.
• Ensure quality Assurance for Audit, Risk and Governance across all the projects in the Program portfolio.
• Guide and govern suppliers for Program related activities ensuring they understand and adopt Group agreed standards and architectures along with adhering to policy and procedures.
• Work across all in-Country functions and act as an interface point between business and Technology.
• Coach, mentor, motivate and supervise projects team members and influence them to take positive action and accountability for assigned work
• Other duties as assigned.

Minimum Competencies

• Deciding and initiating action
• Learning and researching
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Strong written and oral communication skills

Minimum Knowledge & Skills

• Subject matter expert (SME) in all aspects of project management and applicable business functions
• Demonstrable analytical skills
• Excellent interpersonal skills
• Skill in establishing and maintaining effective working relationships
• Excellent verbal and written communications skills
• Excellent presentation and facilitation skills
• Established critical analysis skills
• Knowledge of SDLC Principles and Practices
• Knowledge of project management best practices
• Knowledge of banking and IT practices (Solid)
• Proficiency in Microsoft Office Suite and MS Project a must
• Proficiency in Microsoft Office Suite and especially MS Project a MUST.

Required Education & Experience

• Bachelor’s degree or equivalent from an accredited institution
• PMP qualification or equivalent Project Management certification
• Strong familiarity with project management software - MUST be able to demonstrate competency with MS Project 2010+.
• Eight (8+) years’ experience and exposure to the Banking/ICT Industry
• Ten (10+) years direct work experience in a project management capacity, including all aspects of process development and execution
• Good understanding of ITIL processes and associated concepts.
• Demonstrable communication and presentation experience
• Solid experience in project financial management – budget preparation and managing to budget.
• Must be able to work under pressure, take clear ownership of issues and projects and drive to ensure a successful closure for the customer, peers, and stakeholders.
• Experience of financial services is a must.

go to method of application »

The Role

The APIs Lead will help create, maintain and grow an API ecosystem that will be the standard way customers (internal and external), merchants and partners leverage the Group’s banking and system capabilities

Role Responsibilities

As part of a multi-functional team:

• Lead a team of developers to create and maintain Equity Groups API and API Management ecosystem
• Maintain the team at a high level of team productivity and velocity by providing inspiration, thought leadership, coaching, mentorship, upskilling and a healthy team dynamic
• Develop, test and maintain robust and highly scalable APIs for internal and external use
• Collaborate with architects, project managers, business analytics, functional experts, other developers and other stakeholders to productize services
• Collaborate with architects, business analysts, integration leads to create an API roadmap that future proofs the organization
• Continuously improve systems and processes
• Provide leadership in adoption of best practices, adoption and use of emerging technologies

Qualifications

• Degree in IT related field
• 4-6 Years experience in a similar role.
• Sound knowledge of integrations
• Proficiency a Web programming language such as Javascript or Typescript
• Proficiency in C# and the .Net ecosystem. Proficiency in Java (Java EE, Spring) a very strong plus
• Competency in cloud technologies (Azure, AWS, GCP, cloud delivery networks and distribution)
• Experience with Security and identity Access Management (e.g., JWT, OAuth2, RBAC, SAML) 
• Experience with API Management:
  • Analytics & dashboards
  • Resource management (metrics on compute, storage, IO, network, throughput and throttling)
  • Access management (Security & IAM)
  • Pricing
  • Observability (logging, reporting)
  • Versioning, API roadmap planning
  • Ability to evangelize our APIs by creating content, guides and engaging with Developers who consume (or will potentially consume) our APIs
  • Sound communication skills especially writing skills
  • Proficient in webservices, especially REST and SOAP
  • Sound knowledge web technologies such as Ajax, Websockets, Reactive
  • Sound knowledge in various software lifecycles
  • Competency in testing and testing methodologies

go to method of application »

The Role

The Integrations Lead will help create an ecosystem where every IT resource can be accessed, utilized and monetized in a modular, scalable and resilient architecture

Role Responsibilities

As part of a multi-functional team:

• Lead a team of developers to create, extend or harness existing applications, APIs and services to deliver value
• Maintain the team at a high level of team productivity by providing inspiration, thought leadership, coaching, mentorship, upskilling and a healthy team dynamic
• Translate business vision, roadmaps and products into technical specifications, develop build and test strategies for delivery
• Develop, test and maintain robust and highly scalable software for our platform
• Collaborate with architects, project managers, business analytics, functional experts, other developers and other stakeholders to create high quality systems
• Continuously improve systems and processesProvide leadership in adoption of best practices, adoption and use of emerging technologies

Qualifications

• Degree in IT related field
• 4-6 Years experience in a similar role.
• Sound knowledge in systems verticals (financial, telecom, CRM, databases etc)
• Proficiency in OOP, FP, algorithms and data structures concepts
• Competency in cloud technologies (Azure, AWS, GCP)
• Proficiency in C# and the .Net ecosystem. Proficiency in Java (Java EE, Spring) a very strong plus
• Sound knowledge in application, systems, service design and design patterns
• Sound knowledge in web services
• Sound knowledge in various software lifecycles
• Competency in Enterprise Application Integrations using known EIP patterns
• Sound knowledge of containerization and service orchestration
• Competency in middleware platforms and frameworks such as (Springboot, Spring Integration, Apache Camel, Mule, RedHat Fuse, WSO2, Windows Workflow, Azure API manager etc)

go to method of application »

Job Purpose

The Business Analyst’s role is to elicit, analyse, document and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders, gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will also apply proven communication, analytical and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive by exploring Emerging technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements. Majorly, the BA acts as bridge between specific Business Units /subsidiaries and IT Services, planning and coordinating operational activities by maximizing the value provided by systems to that particular business unit or Subsidiary. In addition, work with users to identify ways in which IT services can benefit their business, and define the detail of their requirement in terms of functionality and performance.

Role Responsibilities

• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirementsgathering processes and develop strategies for enhancing or further leveraging these processes.
• Maintain an understanding of business’ processes and their IT needs.
• Maintain an awareness of current and emerging technologies.
• Identify opportunities where business objectives can be met by using IT.
• Develop and manage relationships with business and subsidiary management and assist all levels within the business area to define their overall business requirements.
• Provide Business units/ Subsidiaries with advice, guidance and assistance in the identification, selection, testing, and analysis of IT Services’ capabilities.
• Work with users to define the details of their requirements, in terms of functionality and performance.
• Support introduction of new services
• Documentation design
• Training IT Services staff
• Training users and Service Delivery Group
• Pro-active identification of value-adding IT business solutions for the business units he/she represents.
• Ensure business requests align with IT strategy and recommend IT solutions that will maximize influence and business processes improvements.
• Draw out business prioritisation process – assist in ‘making the case’ for funding and supporting stakeholder discussion leading to approval.
• Represent specific business user constituencies in developing SLAs ensuring that realistic but robust requirements are submitted.
• Produce systems development specifications in alignment with expressed business needs.
• Interact within IT Services structure facilitating the understanding of specific requirements and adequate packaging of service for represented Business/Subsidiaries.
• Monitor overall and Business Unit/Subsidiary specific operational service performance against SLAs within specific user constituencies.
• Monitor overall operational service performance against SLAs and trigger appropriate actions in case of breach.
• Monitor overall application and functionality build, ensuring requirements are implemented.
• Manage key stakeholders in IT and business community and ensure tight alignment of IT initiatives with the business objectives.
• Coordinate communication strategies with end-users and business community.
• Establish (with Business and Technical Solutions) the best technical approach to deliver costeffective solutions satisfying the business requirements and needs.
• Monitor specific functionality build, ensuring requirements, budget and calendar are respected.
• Assist with service release acceptance and user testing.
• Voice concerns and/or satisfaction of the user community with IT service, effectively creating a continuous improvement circle.

Qualifications

• First degree in Business or ICT related Discipline; an MBA\CBAP is an added advantage.
• Knowledge of business modelling conventions and/or a mainstream software development framework
  (e.g. AGILE, CMMI) are an advantage.
• Minimum of 3 – 5 years IT Service Delivery experience or Minimum of 2 years Technical Account Management and Project Management experience for Financial Services ICT solution Provider
• Ability to make sound and logical judgments.
• Demonstrated leadership and personnel/project management skills.
• Good understanding of the organization’s goals and objectives.
• Able to conduct research into issues and products as required.