Career Opportunities at Ital Global

About the Client:

• Our client in the hospitality industry, is looking for a candidate to join their team as a PASTRY CHEF to handle production and quality for our client’s bakeries in accordance with approved standards and company guidelines.

Summary of Duties and Responsibilities.

• Prepare a wide variety of goods such as cakes, cookies, pies, bread, donut
• Create new and exciting desserts to renew our menus and engage the interest of customers
• Decorate pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting
• Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget
• Check quality of material and condition of equipment and devices used for cooking
• Identify staffing needs and help recruit and train personnel
• Maintain a lean and orderly cooking station and adhere to health and safety standards

Key Qualifications

• Diploma / Certificate in Food Production or related area.
• At least 2 years in pastry production.
• Valid Food handler’s certificate.
• Knowledge in HACCP.
• Diploma/certificate in pastry production preferred.

Competencies and Skills:

• Excellent record in kitchen operations and procedures.
• Ability to calculate profit margins.
• Well-versed in preparing food items consistently while adhering to recipe standards.
• Track record of working efficiently in a fast-paced environment.
• Self-motivated and takes own initiative.
• Excellent communication skills
• Strong Customer Service Skills
• Must be a team player with strong work ethics.

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About the Client:

• Our Client, a fashion business in Githurai 44- Nairobi seeks to hire a vibrant and customer centric individual as Shop Attendant/Social Media Marketer.

Key Responsibilities and Duties

• Attend to walk-in customers, providing exceptional customer service and product information.
• Assist customers in selecting clothing, accessories, and managing fitting room requests.
• Ensure the shop is organized, clean, and the merchandise is well-displayed at all times.
• Handle cash register duties and process sales transactions accurately.
• Manage stock, ensure proper inventory levels, and assist with stock replenishment.
• Create and post content showcasing the shop’s clothing and accessories on platforms such as Facebook, Instagram, and TikTok.
• Write engaging captions, use relevant hashtags, and post regularly to maintain an active online presence.
• Monitor social media channels, respond to customer inquiries, and engage with followers to build a loyal online community.
• Track the performance of online content and promotions, using analytics tools to report on engagement and sales impact.
• Coordinate and communicate with customers online to process orders and manage delivery logistics.
• Collaborate with the shop manager to run special promotions and campaigns that boost online sales.

Qualifications and Requirements

• Diploma or Certificate in Communication, Marketing, Business or related field.
• At least 1-2 years of work experience.
• Proven experience in a customer service role, preferably in retail.
• Proficiency in Ms Office with working knowledge of digital marketing.

Personal Traits, Qualities and Aptitudes.

• A friendly personality, ability to remain calm and pleasant at all times.
• High degree of professionalism and ability to maintain a high level of confidentiality.
• Highly Organized and Ability to work independently. 
• Is a self-starter: is looking for ways to help grow the business.
• Strong understanding of social media platforms (Facebook, Instagram, TikTok) and their marketing tools.
• Ability to create visually appealing content (images, videos) for social media.
• Ability to multitask and manage time efficiently.
• Knowledge of fashion trends is a plus.
• A creative mindset and a passion for online marketing.
• Meticulous in details and good analytical skills.
• Positive attitude and Confident.
• Excellent verbal and written communication skills and Strong Interpersonal Skills.
• Excellent customer service skills and sales oriented individual.
• Networking aptitude.
• Have tact and diplomacy.
• High integrity.
• Well Groomed.

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• We are searching for professional Contact Center-Reliever to work closely with other team members in providing outstanding service to our customers and patients through our contact centre.
• The successful candidates must be able to effectively respond to customer inquiries and provide information through various communication channels, while keeping customer satisfaction at the core of every decision and interaction.

Job Requirements

• Minimum Diploma in Front Office Administration, Communications, Telephone Operations or related course.
• Minimum 1-year experience in a contact centre role, ideally within a similar setting in a medical facility.
• Computer literate with an above-average typing speed (30 WPM with a 95% accuracy).
• Excellent verbal and written communication skills in both English and Kiswahili
• Excellent telephone etiquette & listening skills with an ability to calm irate or anxious customers.
• Available to work shifts, which will include working during nights, weekends, and public holidays.
• Medical training is an added advantage.

Competencies and Skills Required

• Ability to observe confidentiality
• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task and work under pressure 
• Ability to work long hours
• Be self-motivated 
• Be flexible and adaptable
• Exceptional interpersonal skills
• Can handle complaints in a cool manner and tactful
• Courteous
• Have an interest in helping people.
• Observation Skills

Job Duties and Responsibilities.

• Respond to inquiries and feedback from phone calls, email, social media, website & other communication channels.
• Enter all required data into the contact centre system in an accurate & timely manner from all customer contact touch points.
• Book appointments & make required follow ups with the patient and clinic concerned to confirm or reschedule the appointment.
• Coordinate the provision of services from our online platforms (telemedicine) within the required turnaround time.
• Carry out outbound telemarketing campaigns to inform clients of new service offerings & promotions.
• Screen and route internal & external calls to other departments, doctors, staff efficiently.
• Perform other duties as assigned.

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• Our Client is looking for an aggressive and result oriented Sales Representative to handle various sales functions. 

About the Client:

• A cleaning solutions provider focusing on manufacturing quality products and solutions. 

Job Purpose:

• The Sales Representative will contribute to the revenue growth of the company. He/she will be responsible in identifying marketing opportunities while maintaining client relationships.

Qualifications and Requirements

• Degree in Sales and Marketing or any business-related area from a recognized university. 
• Member of Marketing Society of Kenya (MSK) or Chartered Institute of Marketing (CIM) and other professional accounting body is an added advantage.
• 3-4 Years’ relevant experience in B2B sales
• Proficiency in MS Office suite of packages

Competencies and Skills

• Excellent presentation and negotiation skills
• Ability to interact with a diverse groups of people
• Good oral and written communication skills
• Creativity and innovation
• Good interpersonal skills
• Team player
• Highly organized and time management skills
• results-oriented approach and challenge driven personality
• Good problem-solving skills
• Ability to multitask

Key Responsibilities and Duties

• Meet and greet clients, both walk-in or by appointment clients who would like to see the various products and make a purchase, showcasing the available options in terms of products and conduct demos.
• Contribute to market research, including identify market potential and find potential leads, reach out new potential clients via cold calling, email, LinkedIn communication.
• Build and maintain long term relationships with new and existing customers through daily contact, making presentations, frequent visits.
• Prepare commercial offers and ensure contracts to achieve assigned sales goals.
• Attend exhibitions/meetings to represent company and its products with solutions.
• Collaborate with technical support department and product specialists to address customer 
• Present the business and its various offerings to potential customers through in-person visits and presentations to existing and prospective customers
• Establish, develop and maintain business relationships with current clients and prospective clients in the assigned market segment to generate new business for the organization\'s products and services through in person visits, email and telephone communication.
• Conduct Field site visits to develop clear and effective written proposals/quotations for current and prospective customers and pricing plans.
• Develop the scope, prepare and agree on pricing.
• Ensure proceeds from sales/payments are collected on time.
• Maintain close contact with customers in order to handle any complaints, attend to any problem areas, and maintain necessary public relations to ensure customer loyalty and repeat business.
• Coordinate sales effort with marketing, sales management, accounting, operations and technical service teams.
• Provide management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Plan and organize personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
• Represent the organization at trade exhibitions, events and demonstrations.
• Familiarity with all sales regulations, systems, standards and procedures and to ensure compliance.
• Any other duty assigned