Career Opportunities at Jumuia Resorts

Role Description

The primary purpose of an Assistant Receptionist is to serve as the first point of contact for an organization, ensuring a professional and welcoming experience for all visitors and clients. This role is critical for managing guest flow, facilitating communication, and supporting the daily administrative operations that keep the front office running smoothly.

Requirements & Qualifications

Level of Education

• Atleast Secondary School Education

Specialized training/professional qualification

• Atleast Diploma in Business Management/Business Administration, Certificate in Front Office Operations.

Relevant Job Experience

• Must have worked in a similar position for atleast one year

Other competencies/skills/abilities required

• Must maintain at all times highest standard of hygiene, appearance and social skills
• Must have good communication and organization skills
• Must have drive initiative and creativity
• Must be a good planner
• Must be a team player

Key Responsibilities

• Reserve, register and assign rooms to guests, provide continuous source of information during their stay in the Guest House.
• Brief guests on the hotel services and all the places of amenities.
• Prepare all guests statement of bills and final invoice for settlement.
• Handle guest lost and found items as required.
• Maintain client weekly and monthly forecast for follow up business.
• Obtain feedback from guests and Clients and action promptly.
• Supervise the room racks, guest racks, reservation racks, guest room keys.
• Receive & distribute guest mail to respective departments.
• Solve guest’s problems to their satisfaction.
• Co-ordinate special needs with other Heads of Departments e.g. airport shuttle or special diets, Persons with disability care.
• Conduct Sales and Marketing and Promotions to clients over the phone, units website and social media.
• Prepare and submit daily departmental sales report to the accountant.
• Ensure that the front office team functions are professional and consistent standards expected in providing a high level of customer focus to meet business needs.
• Handle all revenues that come through the department in a transparent manner and ensure accurate records and safety of the monies.
• Implement fully the Jumuia Resorts Strategic plan and SOPs

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Role Description
The primary purpose of an Assistant Finance Officer is to support the finance department in managing daily financial operations and maintaining accurate records. This role ensures organizational financial health by processing transactions, monitoring budgets, and maintaining compliance with both internal policies and external statutory regulations.

Requirements & Qualifications
Level of Education

• Atleast Secondary School Education (KCSE)

Specialized training/professional qualification

• Atleast Bachelor of Finance and Accounting/Commerce-Finance Option, Finance and Economics, Accounting and Financial Management with at least CPA Part II.
• Possession of CPA-K will be a distinct advantage.

Relevant Job Experience

• Must have worked in a similar position for atleast one year.

Other competencies/skills/abilities required

• Must maintain at all times highest standard of integrity and ethics
• Must have good communication, attention to details and analytical thinking skills
• Must have deep understanding of Kenyan tax laws specifically for filling KRA returns
• Must be a good in computer packages especially Excel
• Hands-on experience with ERP systems such as Quick Books for accurate data entry and legre management.
• Ability to assist in preparing trial balances, P&L statements, and cash flow forecasts.
• Knowledge of IFRS (International Financial Reporting Standards) and the ability to maintain organized files for internal and external audits.

Key Responsibilities

• Conduct and keep proper record of daily float in the safe and promptly and ensure daily reporting on the same to the Resorts Manager.
• Receive and receipt payments from guests and other related party on the unit’s business transactions.
• Reconcile of the daily sales report from all unit’s outlets.
• Facilitate Payment of casual wages.
• Facilitate all petty cash payments in accordance with procedures, by ensuring that vouchers are authorized and accompanied with proper documentation.
• Receive and distribute cheques and stamping of all paid invoices.
• Responsible for encashment of cheques. 
• Posting of cash receipt journals for the unit.
• Prepare inter-mediate management report, creditors and debtors reports, monthly cash flow reconciliation report to the Resorts Manager and Assistant Finance Manager.
• Preparation of monthly stock reconciliation report, food sales and beverage sales report, motor vehicle fuel consumption report to the Resorts.
• Ensure debt collection and follow up of the unit within the debt collection policy guidelines.
• Maintain records of all payments related to the unit.
• Facilitate purchases of the unit’s operations equipment, supplies and materials for use or for repairs and maintenance.
• Ensure daily monitoring of the unit stores purchases and stocking.
• Conduct prequalification of vendor quotations for selection of favorable pricing of any purchases.
• Maintain proper book keeping of the units Accounting records.
• Implement fully the Jumuia Resorts Strategic plan and Standard Operating Procedures.

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Role Description
The primary purpose of the position is to provide professional, efficient, and friendly food and beverage service to guests, ensuring that all dining needs are met while maintaining the highest standards of cleanliness and guest satisfaction.

Requirements & Qualifications
Level of Education

• Atleast Secondary School Education (KCSE)

Specialized training/professional qualification

• Atleast Certificate in Food and Beverage.

Relevant Job Experience

• Must have worked in a similar position for atleast one year.

Other competencies/skills/abilities required

• Must maintain at all times highest standard of hygiene.
• Must have good Planning, organization and communication skills.
• Must have Food Handler certificate.
• Must be a team player.

Key Responsibilities

• Ensure that personal grooming, personal etiquettes and hygiene/sanitation is highly maintained i.e professional, prompt and personal service.
• Exercise his/her skills and personal qualities and make sure that the customers are provided with quality service as required by the food and beverage service profession e.g. welcoming guests, sitting guest, order taking, service, clearance and billing.
• Handle food with hygiene to avoid contamination.
• Maintain high standards of cleanliness in the assigned areas within the restaurant.
• Undertake outside catering services when required.
• Raise requisition for non-food and food items from the stores and ensure efficient usage and control.
• Daily liaise with chefs with regards to changes in the menu, daily availability and Allergens for the daily specials.
• Assist and supervise members of staff in order to provide a good standard of service.
• Demonstrate and maintain high levels of customer service.
• Ensure that all bills have been paid and revenue reconciliation is correct and complete at the end of each shift.
• Ensure restaurant and conference halls are correctly set up for each shift to the required guest standard.
• To supervise all preparation and service of customer needs.
• To co-ordinate the kitchen and the service during meal service.
• To ensure that employees carry out the daily mis en place, cleaning schedule and to maintain the operation to the highest standard.
• Ensure all operating equipment is handled carefully avoiding abuse and minimizing breakage.
• To take equal responsibility for training within the department in liaison with the manager.
• To effectively handle customer complaints and refer to manager any complaints from guests as soon as possible.
• Fully Implement the Jumuia Resorts Strategic plan and SOPs

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Role Description

The primary role of the position is to maintain the highest standards of cleanliness, aesthetic appeal, and hygiene in guest rooms and public areas, ensuring a comfortable and welcoming environment that enhances the guest experience and upholds the establishment’s reputation.

Requirements & Qualifications
Level of Education

• Atleast Secondary School Education (KCSE)

Specialized training/professional qualification

• Atleast Certificate in Housekeeping and Laundry.

Relevant Job Experience

• Must have worked in a similar position for atleast one year.

Other competencies/skills/abilities required

• Must maintain at all times highest standard of hygiene standards.
• Must have good Planning and organization skills.
• Must be a team player.

Key Responsibilities

• Cleaning of guest rooms, meeting rooms, offices, cloakrooms and public areas as may be directed.
• Assist in the reception as porters to incoming and outgoing guests.
• Ensure the comfort of in-house guests and promote the security of guest property within the establishment.
• Ensure the safekeeping and proper maintenance of work equipment and materials assigned for facilitating the performance of duties in the department.
• Coordinate with the laundry department in efficient exchange of clean for dirty linen to and from rooms this includes guest clothing and rooms linen.
• Ensure the security of keys within his/her custody.
• Ensure safety and hygiene standards are maintained when performing cleaning services in all areas whilst adhering to cost.
• Maintain control of linen rooms, store rooms, and ensure adequate security and supply.
• Set up room/facilities for conferences, workshops and seminars.
• Be responsible for the proper scheduling of the laundry department, keeping in mind the forecast and daily occupancy.
• Observe standardized procedures in performing actual cleaning of all linen i.e. rooms and restaurant linen, guest cloths and staff uniforms within the establishment.
• Maintain clean well stocked linen shelves and ensure effective adequate supply of clean linen to all hotel outlets in time..
• Maintain up to date records of daily linen circulation.
• Receive, sort and process all guest laundry and ensure billing of all items received laundered, packaged and delivered to guest rooms in good condition.
• Implement fully the Jumuia resorts Strategic plan and SOPs

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Role Description
The primary role of the position is to maintain a clean, safe, and organized kitchen environment by performing cleaning tasks, washing dishes, and managing waste, thereby ensuring that the culinary team has the tools and space needed to operate efficiently.

Requirements & Qualifications
Level of Education

• Atleast Secondary School Education (KCSE)

Specialized training/professional qualification

• Atleast Certificate in Hospitality.

Relevant Job Experience

• Must have worked in a similar position for atleast one year.

Other competencies/skills/abilities required

• Must maintain at all times highest standard of hygiene standards.
• Must have good Planning and organization skills.
• Must be a team player.
• Must have Food Handler certificate.

Key Responsibilities

• Prepare ingredients required for the main dish on time according to hotel recipe
• Ensure food is cooked and prepared to the correct specifications
• Following food safety procedures to prevent cross contamination and food borne illnesses
• Cleaning the entire area of the kitchen by maintaining the cleaning schedule of the kitchen and to ensure high standards of hygiene.
• Ensure that dishes are prepared in a timely manner.
• Operating and maintaining kitchen equipment such as oven, stovetops and grills.
• Assisting with ordering kitchen supplies as needed and receiving supplied items from the receiving area.
• Adhering to Health and Safety regulations.
• Ensure proper disposal of waste items and emptying the waste bins on a daily basis.
• Implement fully the Jumuia resorts Strategic plan and SOPs

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Role Description
The primary purpose of the position is to manage the daily operations of the kitchen, supervise culinary staff, and ensure that all food production meets the highest standards of quality, safety, and efficiency while maintaining profitability through effective cost control.

Requirements & Qualifications
Level of Education

• Atleast Secondary School Education (KCSE)

Specialized training/professional qualification

• Atleast Diploma in Food Production and Culinary Arts.

Relevant Job Experience

• Must have worked in a similar position for atleast three years.

Other competencies/skills/abilities required

• Must maintain at all times highest standard of hygiene standards including correct food storage temperatures.
• Must have good Planning, organization and attention to details skills.
• Must have drive initiative and creativity.
• Must have time management skills.
• Must be a team player.
• Must have Food Handler certificate.

Key Responsibilities

• Directing the food preparation process and delegating tasks
• Cooking and preparing high quality dishes
• Assisting the Head Chef/create menu items, recipes and develop dishes
• Supervising all kitchen activities
• Supervising, motivating and working closely with the cooks
• Being responsible for health and safety
• Being responsible for food hygiene practices
• Ensuring food quality and excellent standards are maintained for all dishes created
• Assisting with determining food inventory needs, stocking and ordering
• Ensuring the kitchen meets all regulations including sanitary and food safety guidelines
• Assign duties to the hotel kitchen staff
• Offer coaching and training to the cooks in the department
• Implement fully the Jumuia Resorts Strategic plan and SOPs

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Role Description

• The main purpose of a Cook at Jumuia Resorts Limited is to prepare and provide high-quality meals while ensuring strict adherence to food safety, portion control, and nutritional standards. In a hospitality setting, the cook is central to guest satisfaction and the operational efficiency of the kitchen.

Requirements & Qualifications
Level of Education

• At least Secondary School Education (KCSE)

Specialized training/professional qualification

• At least Diploma in Food Production and Culinary Arts.

Relevant Job Experience

• Must have worked in a similar position for atleast one year.

Other competencies/skills/abilities required

• Must maintain at all times highest standard of hygiene standards including correct food storage temperatures.
• Must have good Planning, organization and attention to details skills.
• Must have drive initiative and creativity.
• Must have time management skills.
• Must be a team player.
• Must have Food Handler certificate.

Key Responsibilities

• Prepare and cook basic dishes and mise en place sauces, vegetables, etc. under the direction of the Chef.
• Prepare dishes and garnish them before service at the pass.
• Prepare breakfast/lunch, dinner and mise en place in sufficient quality for the day’s business. May prepare breakfast/lunch, dinner dishes a la minute
• Ensure that all food is prepared hygienically under highest standard of quality and presentation with minimum wastage.
• Provide buffet service.
• Maintain a clean and orderly work to the highest hygiene level.
• Ensure that all required preparation is ready at least 30 minutes before the service commences.
• Work in all areas of the kitchen in order to gain experience at different functions, to eventually be able to perform the tasks carried out by Chef.
• Fully Implement the Jumuia resorts SOPs and Strategic plan