Careers at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

Software Development and Delivery

• Develop and maintain software applications, ensuring code quality, performance, and alignment with technical and architectural standards.
• Collaborate with cross-functional teams to translate business and product requirements into functional technical solutions.
• Contribute to code reviews and continuous improvement of development practices, ensuring adherence to best practices and standards.

Testing, Deployment and Application Support

• Participate in testing, debugging, and troubleshooting activities to ensure the reliability and performance of applications.
• Support deployment and maintenance activities, including monitoring application performance and resolving issues as they arise.
• Identify root causes of technical problems and propose solutions, exercising professional judgement on non-routine issues within defined procedures.

Governance, Risk and Documentation

• Ensure work complies with regulatory, security, and professional standards, applying risk awareness when performing technical duties.
• Identify compliance gaps and report them promptly, escalating complex or high-risk matters appropriately.
• Maintain accurate technical records and documentation.
• Demonstrate awareness of actions that may impact cost and resources.

Reporting and Stakeholder Communication

• Prepare structured, evidence-based technical reports and analyses, highlighting risks, trends, or anomalies, and submit outputs within agreed timelines.
• Communicate technical information clearly to non-specialists, and clarify technical requirements where instructions are unclear.
• Engage constructively with internal stakeholders (Snr Software Engineer, Product / Platform Owners, Experience Designers) and external partners (technology vendors, cloud service providers, and implementation / integration partners).

Teamwork and Professional Development

• Work collaboratively within multidisciplinary Agile teams and share technical knowledge with colleagues.
• Seek guidance on complex matters, take responsibility for personal professional development, and attend training as required and agreed.

ACADEMIC QUALIFICATIONS

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.

JOB SKILLS AND REQUIREMENTS

• Software Development — Proficiency in programming languages and development frameworks.
• Agile Development Practices — Experience working in Agile / Scrum environments.
• Testing and Debugging — Ability to troubleshoot issues and ensure code quality.
• Version Control Systems — Experience with tools such as Git.
• DevOps and CI/CD — Understanding of deployment pipelines and automation.
• Systems and Application Maintenance — Supports monitoring, performance tuning, and issue resolution.
• Collaboration and Teamwork — Works effectively within cross-functional Agile teams.
• Communication Skills — Clearly shares technical ideas and issues with team members and stakeholders.
• Problem Solving and Analytical Thinking — Identifies and resolves technical challenges efficiently.
• Accountability and Ownership — Takes responsibility for code quality, delivery, and outcomes.
• Adaptability and Continuous Learning — Keeps up with new technologies and continuously improves skills.
• Demonstrable proficiency in leveraging AI-assisted development tools and emerging technologies to improve code quality, productivity, and delivery.

PROFESSIONAL QUALIFICATIONS

Any related professional will be an added advantage

EXPERIENCE

• 3 years plus of relevant technical or professional software development experience.
• Exposure to regulatory or operational procedures (3 years+) is an added advantage.

go to method of application »

KEY PRIMARY RESPONSIBILITIES

Cloud Infrastructure Engineering

• Design, implement, and manage cloud infrastructure solutions, ensuring scalability, reliability, and alignment with organisational architecture and standards.
• Apply technical standards aligned to the approved cloud strategy and advise management on the technical impact of business and architectural decisions.
• Provide expert technical input to functional plans and support the delivery of strategic initiatives within a 6–12 month planning horizon.

 Cloud Operations, Automation and Performance

• Support the deployment and operation of applications in cloud environments, including automation, monitoring, and performance optimisation.
• Collaborate with engineering and infrastructure teams to support cloud integration, DevOps practices, and continuous delivery (CI/CD) pipelines.
• Monitor cloud performance and usage, identifying opportunities for optimisation, cost reduction, and improved system resilience.
• Resolve complex or escalated technical matters and support service improvement through analysis and recommendations.

Cloud Security, Governance and Cost Management

• Implement cloud security, governance, and cost management practices to ensure compliance, efficiency, and risk mitigation.
• Ensure technical work complies with organisational policies and regulatory requirements, and support audit and regulatory reviews when required.
• Identify and report technical risks, control gaps, trends, or anomalies, escalating matters beyond technical authority to management.
• Exercise sound judgement on decisions within the area of responsibility that affect cloud spend, resources, and service availability.

Reporting and Documentation

• Prepare accurate technical reports and analysis, and contribute technical input to functional reporting.
• Maintain accurate documentation of cloud architectures, configurations, methods, and decisions.

Stakeholder Engagement and Technical Leadership

• Engage internal stakeholders (Application Development / DevOps, Digital & IT leadership, Information Security) and external partners (cloud service providers, third-party vendors, managed service providers, and systems integrators) on technical matters within delegated authority.
• Communicate complex technical information clearly and simply to management and non-technical stakeholders.
• Provide technical guidance, mentoring, and knowledge-sharing within the function, and coordinate project work where required without formal people-management authority.
• Promote high professional, technical, and ethical standards, and attend training as required and agreed.

ACADEMIC QUALIFICATIONS

Bachelor's degree is essential; a degree in Computer Science, Information Technology, Engineering, or a related technical field is an added advantage.

JOB SKILLS AND REQUIREMENTS

• Cloud Platform Engineering — Expertise in designing, building, and operating secure, scalable workloads on major public cloud platforms.
• Infrastructure as Code and Automation — Ability to provision and manage infrastructure through code, scripting, and automated workflows.
• Cloud Security and Governance — Sound knowledge of cloud security controls, identity and access management, policy enforcement, and cost governance.
• DevOps and CI/CD — Experience building and supporting deployment pipelines and DevOps practices that enable continuous delivery.
• Networking and Systems Integration — Understanding cloud and hybrid networking, connectivity, and integration with on-premises and third-party systems.
• Monitoring, Performance and Resilience — Ability to implement observability, tune performance, and design for availability and recovery.
• Technical Leadership and Expertise — Acts as a trusted technical authority and raises engineering standards across the team.
• Problem Solving and Analytical Thinking — Diagnoses complex technical issues and develops practical, sustainable solutions.
• Collaboration and Influencing — Works across functions and with external partners to align on standards and outcomes.
• Communication — Explains complex technical matters clearly to technical and non-technical audiences.
• Drive for Results and Accountability — Takes ownership of outcomes and delivers reliable results within agreed timelines.
• Demonstrable proficiency in leveraging AI tools and emerging technologies to enhance infrastructure automation, cloud operations, and decision-making.

PROFESSIONAL QUALIFICATIONS

Any related professional qualification will be an added advantage.

EXPERIENCE

• Minimum of 3–5 years of  specialist practice in cloud engineering or related discipline.
• 3–5 years of experience applying regulatory, technical, or analytical frameworks in an operational environment.
• Advanced computer literacy.

go to method of application »

KEY PRIMARY RESPONSIBILITIES

Reconciliation  

• Prepare weekly, monthly payments to medical service providers and confirmation of receipt of payments by providers.
• Prepare daily reimbursement payments for members and remittances
• Weekly / Monthly reconciliation of medical providers’ bills & accounts on an ongoing basis or on demand including visits to providers to sort out contentious bills/ issues
• Preparation of reports on a weekly, monthly basis.
• Following up for payment approvals.
• Foster effective working relationships with internal stakeholders, such as underwriting, claims, finance, and actuarial teams, to ensure alignment and collaboration in medical accounting activities.
• Share payment remittances to providers monthly / or as requested
• Customer service – address clients’ queries in form of telephone queries, letters, emails and walk–in clients.
• Maintain proper department standards, discipline and confidentiality regarding patients’ illness

ACADEMIC QUALIFICATIONS

• Diploma / bachelor’s degree in Finance.

JOB SKILLS AND REQUIREMENTS

• Computer literate and familiar with high processing speed using standard office software applications
• Mature, team player with strong interpersonal and persuasive skills 
• Good Communication and interpersonal skills
• Good analytical skills and keen on details
• Excellent Negotiation skills
• Effective decision maker

PROFESSIONAL QUALIFICATIONS

• CPA(K)

EXPERIENCE

At least 1 years’ experience in a busy health Insurance environment or financial institution 

go to method of application »

KEY PRIMARY RESPONSIBILITIES

• Processing all new policies, renewals, endorsements and enquiries within set company standards and turnaround time.
• Ensure that all policy documents are duly signed, franked, and dispatched to both the client and intermediary, with clear and traceable records maintained.
• Issuance of motor certificates.
• Timely processing of debit notes and credit notes.
• Ensure timely certificate declarations.
• Ensure growth of business through soliciting new business from agents and brokers.
• To give competitive quotations and ensure follow-ups are done.
• Ensure that renewal notices are processed and disbursed on time.
• To facilitate and ensure timely collections of premiums as per the company’s credit policy.
• Handling and responding to general correspondence within the set turnaround time.
• Ensure timely reconciliations.
• Liaising with Finance to ensure that premium collections and reconciliations are up to date
• Ensuring that all inquiries by clients or prospective clients are responded to within the set turnaround time.
• Ensuring that, renewal invitation notices are dispatched to clients within the set time before renewal date.
• Regular briefing to the BST Supervisor on individual activities and making consultations on matters pertaining to the department
• Maintaining cordial relations with intermediaries.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in commerce or an equivalent degree

JOB SKILLS AND REQUIREMENTS

• Team Player
• Negotiation Skills
• Interpersonal Skills
• Interpersonal and Communication skills
• Integrity

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK progression

EXPERIENCE

•    At least 1-year relevant experience

go to method of application »

KEY PRIMARY RESPONSIBILITIES

• Providing advice on making a claim and the processes involved
• Processing new insurance claims notifications
• Collecting accurate information and documents to proceed with a claim
• Analyzing a claim made by a policymaker
• Contacting service providers, a network of approved professionals and arranging for them to make repairs on the policyholder's property
• Monitoring the progress of a claim
• Investigating potentially fraudulent claims
• Identifying reasons why full payment may not be made
• Ensuring fair settlement of a valid claim
• Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals
• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Handling any complaints associated with a claim
• Initiating legal recovery of monies paid out
• Maintaining good broker relations
• Keeping cost at a bare minimum
• Adhering to legal requirements, industry regulations and customer quality standards set by the company.
• Ensuring premiums are settled prior to claim processing.
• Liaising with the underwriting department for policy terms and endorsements.
• Advising on loss making/non-performing brokers.
• Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.
• Ensuring that discharge vouchers are dispatched and settled as per the guidelines.
• Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries.
• Regular briefing to the departmental manager and making consultations.
• Entering claims data to the system
• Assisting and train new staff on work procedures and company policies to ensure effective client service
• Participating in and contributing in meetings, discussions and consultations with other team members to ensure that all hindrances to job performance are addressed in good

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in relevant field

JOB SKILLS AND REQUIREMENTS

• TeamPlayer
• NegotiationSkills
• InterpersonalSkills
• InterpersonalandCommunicationskills
• Integrity

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK

EXPERIENCE

• At least 4 years relevant experience in Insurance